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Had great conversations with Aaron really nice friendly company. managers were very sensitive towards my issues and sorted out at a timely matter. Location wasn't too bad and my overall dome experience even though I had some rocky beginnings it all got sorted out pretty quickly.
Liverpool Hall Rankings
| Limelight | #1 |
| Calico | #2 |
| Chatham Lodge | #3 |
| Benson Yard | #4 |
| Myrtle Court | #5 |
| St Luke's View | #6 |
| Glassworks | #7 |
| Art School Lofts | #8 |
| Apollo Court | #9 |
| Byrom Point | #10 |
*Minimum 10 reviews required to be ranked.
Had great conversations with Aaron really nice friendly company. managers were very sensitive towards my issues and sorted out at a timely matter. Location wasn't too bad and my overall dome experience even though I had some rocky beginnings it all got sorted out pretty quickly.
Myrtle Court Information
| Telephone | 0151 709 1302 |
| Postcode | L8 7JX |
| Top tip | Beat rising energy costs with all bills included, all year long at Student Roost. Enjoy peace of mind with no caps or hidden costs, so you can focus on a great student experience. |
Amenities
This property offers a BBQ area, communal lounge & social events calendar. Discover more!
Popular
- Common Room
- Communal Events
Accessibility
- Wheelchair Access
Features
- Common Room
- Communal Kitchen
Internet Access
- WiFi
Laundry
- Coin-operated Communal Laundry
People/Staff
- Courtesy Officer (24-hour Patrol)
- Onsite Concierge
- Onsite Manager
Recreational Facilities
- BBQ
- Communal Events
- Outdoor Area
Services
- Contents Insurance
Special Policies
- No Smoking
Transport
- Bike Storage
- Car Parking For Additional Fee
Travel Times
Myrtle Court is a short distance away from the city centre, Chinatown, local facilities, The Baltic Triangle, restaurants, transport links, cafes & clubs.
University of Liverpool
Liverpool Institute for Performing Arts (LIPA)
Liverpool John Moores University (LJMU)
Myrtle Court Biography
Myrtle Court is located in a popular student area in Liverpool with plenty of shops, restaurants and nightlife spots close by. It is situated just around the corner from the University of Liverpool and a sixteen-minute walk from Liverpool John Moores University.
There’s plenty to do outside of your room at Myrtle Court. You can hang out with friends in the communal lounge as well as getting involved with the exciting social events which are hosted throughout the year. You’ll also have access to convenient secure bike storage and onsite laundry facilities, making student life that little bit easier.
Myrtle Court has a number of different rooms to choose from, so you’ll definitely be able to find one that meets your needs. You can either opt for an en-suite room in a shared flat of up to seven people or go for a private, self-contained studio. Shared flats have a comfortable communal living space and kitchen, and it’s easy to book with friends as a group. Whichever room you go for, they are all fully furnished, with a bed, study desk and ample storage.
Book your room today!
Q&A
Tenancy legnth depends on what is best for you! We offer a range of tenancy legnths from 39, 44 and 51 weeks. We hope this helps!
Hi, at Myrtle Court the smallest flat size we offer is 4-beds, with the rest being 5-7 :) That being said, you can book as a group and you will be placed in a flat together, and we have offers available for those who book as a group! We have secure car parking onsite :)
Ask a new question about Myrtle Court
All the Answers You Need About Student Accommodation
What tenancy length do I need?
Some students choose to stay during the academic year, whilst others – particularly international students – require a tenancy that covers the entire year. You can also find student accommodation that is available for one or two terms, classified as a “short stay” on our search filters.
Should I stay in catered student accommodation?
This is totally up to you! Catered accommodation means you will be served meals at set times in a dining hall, and you’ll likely have access to fewer kitchen facilities than if you were to stay in self-catered accommodation.
What is a guarantor and do I need one?
A guarantor is a person who signs a contract to agree to pay your rent if you are unable to. Most university accommodation requires a guarantor, and this applies to both domestic and international students.
Will I need to pay a deposit on student accommodation?
Most likely, yes, you’ll need to pay a deposit. This will be refunded at the end of your stay as long as there is no damage to the room or property.
What bills will my rent include?
If you are staying in university-run accommodation or private halls, your rent should include any utilities such as electricity, gas, water, and internet. Students are not required to pay council tax, however you may need to fill in an exemption form so make sure you check with your local council.
What is purpose-built student accommodation?
Purpose-built student accommodation (PBSA) are residential buildings designed for students. They are often located close to campus, boast modern facilities, include all bills, and often have staff on site to assist residents.
Will my student accommodation be furnished?
Student accommodation is typically fully furnished. Your room should include at least a bed, clothes storage, desk and chair. You’ll likely need to bring things such as bedding and kitchen utensils, but we have a full list here of everything you’ll need.
Read Myrtle Court Reviews
Great location, very close to the university and city centre, has some local shops which is good, the social areas are very clean and kept well, the receptionist are very friendly, especially Arron, Jason and Imogen, they’re all friendly faces and I enjoy having a good conversation
Hi there, thank you for taking the time to leave us a review. We’re so pleased you’re having such a great time living at Myrtle Court. We really appreciate your feedback! – Student Roost
Great value for money accomm and good social life. Very close to campus. Staff make it great, especially arron, imogen, jason and gavin!
Hi there, thank you for taking the time to leave us a review. We’re so pleased you’re enjoying living with us and that our team members have been able to provide you with all the support you need. We really appreciate your feedback! – Student Roost
Staff have made the stay incredible. Imogen and mark are so helpful and fun to talk in the day and Jason and Aaron look after us so well, making us feel so safe at night.
Hi there, thank you for taking the time to leave us a review. We are so pleased you’ve had a positive experience getting to know our team members. We really appreciate the feedback! – Student Roost
Very good receptionist called Arron, he was exceptionally friendly and also helped us get our taxi. It makes such a big difference having a friendly face to greet you. Also I loved the cat.
Hi there, thank you for taking the time to leave us a review. We’re very pleased to read that the service Arron has provided you with during your stay has had such a positive impact on your experience. We really appreciate the feedback! Many thanks – Student Roost
Had great conversations with Aaron really nice friendly company. managers were very sensitive towards my issues and sorted out at a timely matter. Location wasn't too bad and my overall dome experience even though I had some rocky beginnings it all got sorted out pretty quickly.
Hi there, thank you for taking the time to leave us a review. We are so pleased you have had a positive exeperience getting to know our team members. We appreciate the feedback! – Student Roost
Safe, social, and comfortable place place to live in. Much better value for money than the Uni of Liverpool-owned accommodations- ideal for 1st years! Would definitely reccomend! - Bedrooms: lots of storage space, large desk area, decent-sized windows, large pinboards perfect for decoration. Bigger than the bedrooms in other similarly-priced accoms. - Kitchen: great storage. - Reception: brilliant! Quick to solve problems & so friendly- especially Aaron, Magic, & Josh :-) - Social spaces: great quality, esp compared to other accoms. Hosts social events throughout the year & gives out freebies weekly. ALSO: has a cat called Stevie. Only thing is that these social spaces are a little noisy if you're living directly above them. - Area/ safety: genuinely a great location- 5-10 minute walk to uni & around a 20 minute walk to town. Keycard required to enter reception. Only thing is the cycle-path that leads towards entrance is a bit shady, but reception staff on 24/7 so you still feel safe.
Hi there, thank you for taking the time to leave us a review, we really appreciate this valuable feedback! It’s wonderful to know you’re enjoying everything Myrtle Court has to offer our residents. Many thanks – Student Roost
Myrtle court has a cat and arron what's not to love! Has freebie Fridays which none of the other student roost properties have. The staff are always ready to help with any issues.
Hi there, thank you for taking the time to leave us a review, we really appreciate the feedback and are very pleased to hear you’re enjoying everything Myrtle Court has to offer our residents. Many thanks – Student Roost
It's going pretty well for me.
Hi there, Thanks for leaving a review and we're pleased to hear your enjoying your time with us! Student Roost
Myrtle court is an amazing accommodation and all the staff are so friendly, approachable and helpful especially Aaron on the night staff who is so lovely and so fun!
Hi there, thank you for taking the time to leave us a review. We really appreciate the wonderful feedback on our team members! Many thanks – Student Roost
Great value for money. Maciek and Aaron are great at night shift, always ready to help. Whenever there’s a problems they’re always quick to fix it. Overall really good
Hi there, we really appreciate the wonderful feedback on our team members! Thank you for taking the time to leave us a review 😊 - Student Roost
Staff very friendly and helpful. Very close to campus. WiFi a little slow but common room fun and spacious.
Hi there, thanks for taking the time to leave us a review. We're very pleased to hear you've had a positive experience with our team members and that you're happy with our location. Thank you for the feedback regarding the wifi, we will be sure to keep this in mind and do all we can to see if this can be improved. - Student Roost
The staff are absolutely incredible provided amazing support with first-rate service that makes me as a student feel welcomed and listened in any situation. the contribution and effort that they staff are willing to give without hesitation is remarkable. i feel like respected person living here and will always give advice that's credible for young students seeking out adulthood. I have had some tough experiences yet the staff especially Ruby with her immediate assistance to comfort and provided amazing encouragement that helped me rebound quickly from a tough situation. The other staff like Imogen, Josh Ariane, Jayden, Aaron, Dean, Tommy and Magic share the same traits. They have been incredible validation in similar situations yet also having appealing care and comforting actions. They will always act in need regardless of their own needs within their vocation and will ensure postiveaite is spread throughout the accommodation. I will value of all the encounters.
Hi there,Thank you for taking the time to leave us this wonderful review. We're so pleased you've had such a positive experience with our team members and your feedback is greatly appreciated!Many thanks - Student Roost
Staff are really friendly and Ariane is always down for a fun time! They really seem to enjoy their job. My issues with the bathroom extractor fan and wonky table in kitchen, etc. were fixed so rapidly, I wonder why I had to notice these faults first. Perhaps check rooms again before students move in? WiFi isn't great for video calls but fine to surf the web. My room had evidently been used before, and one of the wardrobe doors is still a bit broken. All in all, the property could do with touching up, but the people make it a really friendly place to live. Loved the hot chocolate you gave out for Halloween! Please increase your events budget. So: not quite as nice as UoL managed accommodation, but pretty good nonetheless, especially for the price.
Hi there,Thank you for taking the time to leave us a review.I’m happy to hear you’ve found our team members friendly and you enjoyed our Halloween treats.I’m disappointed to read there has been other elements of your time with us that negatively impacted your experience. We use all resident feedback to further improve our services for current and future residents, so it is very much appreciated.Many thanks – Student Roost
myrtle has been great so far! good value for money, welcoming and stylish :) However, i would love if all residents could open the gate with their key fob because people in block 4 especially have to walk all the way round the building when it’s cold to pick up takeaways or be dropped off by ubers by the gate. other than that it’s been amazing. Aaron, one of the night staff, is one of the reasons i love myrtle so much. he makes me feel so welcome after a night in and gave me a snickers bar and comfort after a bad experience on a night out and chatted to me for as long as i needed and is always a good laugh.
Hi there, thank you for taking the time to leave us a review. I'm happy to read your positive feedback regarding the team and we will be sure to pass this on. With regards to the key fob, we use all resident feedback to further improve our services for current and future residents, so it is very much appreciated. Many thanks – Student Roost.
Very nice staff (Imogen, Ariane & Ruby are the best)
Night staff Aaron is absolutely fab so lovely and always has a chat with us I live across the road but am here all the time and love it
Perfectly located and very very very friendly staff. Especially the night owls Aaron and Magic! They make me feel right at home even though I’m halfway around the world from home.
All the staff are lovely people and very helpful, the rooms are big with lots of storage and maintenance is quick and easy to get
The accommodation was good, the staff were very nice and helpful (I spoke mostly with Josh). I would really recommend this accommodation
Ruby is the best receptionist!
The staff are amazing! Ari and Imogen are fantastic! The facilities are brilliant as well.
Love it, it’s amazing and for the price much better than expected
Great place to stay. All the staff are friendly especially Arron, best member of staff there. We love Arron!!
Had a really nice stay this year and the staff have been amazing especially Night Owl Arron!
Thank you so much for your kind review! We are glad youy enjoyed your time living here at Myrtle Court :)
Had a few issues at the start of the year and were difficult to resolve until taken higher up. But spacious rooms and close to UoL. Staff are usually pleasant, especially the night employee Aaron. Always makes sure I am safe when I come in, pleasant and friendly to talk to. Will be missed by all of Flat 6!!
Myrtle court is a great accomodation, very sociable and great price. Staff are very helpful and friendly, shout-out to Aaron and Tom who are the best at reception!
Myrtle court is such a nice and friendly accommodation and all the staff are lovely (especially Aaron !! ). The rooms are so cosy too and such better value for money than lots of other accoms in Liverpool.
Definitely value for money. 24hrs reception service. Also some staff members are extremely nice and always ready to help and even just have conversations with you and ask you about your day. Shout out to, Aaron! Great events organized frequently as well.
Arron and Tommy are the best receptionists, sound lads
Thank you for taking the time to write a review!! We will make sure to let them know :)
Ruby is great !!!! Dont trust the others, Aaron isn’t better
Thank you for your review!
Really friendly staff, people are nice. Ruby is the best staff member
Thank you! We pride ourselves in providing a friendly, comfortable environment!
Aarons fantastic, only reason I booked ❤️
Lovely to hear this feedback for our night owl Arron!
Really good place to live. The only con is my bed being slighlty off the wall so my phone and other things have fallen between the wall and the bed and it was hard getting it back. Also a bit noise and messy in the kitchen. Things were fixed quickly and staff are really lovely especially my man Arron
Sorry to hear about the issues you initially faced, but we are glad that things were resolved quickly! As always let us know of any maintenance issues and we will log this for you :)
Aaron is great, really friendly. A great place to live, good location and people. The 24 hour security is really good, makes us feel safe and supported
Thank you for your review! The security of our site in terms of staff and gated access is definitely a bonus! :)
The staff at Myrtle Court are so friendly and personable — Aaron, the security guard, is really sweet and easy to talk to. I consider them my friends here! It’s gonna be sad when the tenancy is over. They feel more like friends than staff. Ariane is really kind and always gives me compliments when I come backk in, Imogen is always friendly and smiles and Jade is very helpful with any concerns or queries. The maintenance team is also good at fixing things promptly. My chair was broken and the maintenance team replaced it quickly.
We really appreciate your feedback and will be sure to let those members of staff aware of your kind words :)
Aaron deserves a raise for his outstanding security guarding ability who also has a unreal motorcycle. Arianne is great too.
Thanks very much for your review, we will definitely pass this on to Arron he loves his motorcycle too <3 We agree, Ariane is also so helpful!
I think that there’s a positive vibe all around the accom, particularly Ariane. We were helped at the desk very quickly when lost key.
This is lovely to hear! Our staff are there for your needs 24/7!
Staff are amazing, arianne jade and Imogen are the perfect team so loving and friendly! Management can be slow sometimes but the staff themselves really make this place!
Thank you so much! We love getting to know our students and providing them with a friendly atmosphere :)
Myrtle court staff are really friendly and chatty, particularly Arianne, Imogen and Aaron - they make it feel a lot more homely. Really good value for money and so close to uni.🤗
We are so glad that our staff make you feel welcome! We pride ourselves in providing a homely environment which is so close to university as you mentioned!
A good choice for first year students, less than 10 minutes walking to university of Liverpool and around a 20 minute walk to town. The staff are very friendly and helpful, namely Ariane and Xavier were of huge help!
Thank you for your review! We are so glad our staff were able to support you :)
It is a wonderful and social accommodation with incredibly friendly staff members like Ariane, Jade and Imogen who make the experience even more incredible - great facilities and large bedroom even at the lowest tier (bigger than most other uni accommodations). 10/10 would recommend!!
Thank you for your review of Myrtle Court! We always strive to be the very best, We appreciate the feedback about our lovely staff too. The room sizes are great, lots of room to make it your own! :-)
Everyone at Myrtle Court is always super helpful. Particularly, Ariane is always so lovely and is happy to help in any way!
Thanks for your review of Myrtle Court! We really appreciate your feedback!
Very nice place to stay, Ariane is particularly friendly and helpful
Thank you so much for your great review! We always strive for the best here :-) Hopefully you will keep on growing with us
fab accommodation, really good value for money. Ariane at reception is lovely and the rest of the staff are really helpful!
Thanks for your review of Myrtle Court, I hope that you carry on continuing to grow with us! :-)
Ariane is really nice, always good wifi and rooms are extremely well sized. Would highly recommend for first years as an alternative to official university accommodation. Myrtle is a lot less strict on stuff :)
Thanks for your review of Myrtle Court! We're so glad you enjoy our accommodation, Myrtle Court for first years is fab and we love running lots of events getting people to socialise!
Arron is the best! We love! So lovely! So heartwarming! The best night owl! Slay!!!!
Thanks for your review of Myrtle Court, Thanks to adding to the joy of Myrtle Court, Such a Slay! Thanks :-)
Aaron is very cool dude he gave me some therapy going through breakup
Glad to hear you enjoy living at Myrtle Court, we're always here for a chat if you need it!
Staff are generally great. Aaron is very friendly
Thanks for your great review of Myrtle Court!
Arran the receptionist is very welcoming and nice to all residents
Thanks for your review of Myrtle Court, I'm glad to hear you appreciate our staff as much as us! We hope to keep growing with you :-)
Brilliant accommodation for first year students! All staff are very approachable and friendly, especially Aaron! It feels like a second home, would highly recommend !!
Glad to hear your positive review of Myrtle Court, we love that this can be your home, it's more than a room here :-)
Reception and maintenance team so friendly and helpful !! Made my stay so nice felt so welcomed , my room was also much nicer than I thought !!!
Thanks for your review! We are so glad you felt welcomed, that is our priority :)
Amazing team of very friendly and dedicated individuals, always happy to help. Big up Aaron ! Very close to university of Liverpool and not too far from the city centre! Really good value for money.
Thank you for your kind review, our staff ensure the best environment for students as possible :) And having all bills included is definitely a bonus!
Nice place for first years, staff are all nice (especially Aaron) and the accomodation is very good for the price. The social experience is lesser than that of the main university accoms but its really what you make of it. Would recommend.
Thanks for your review! We will let our staff (especially Arron) know of your kind words. Be sure to follow us on Instagram @srmyrtlecourt as this is where we advertise all of our social events :)
Good value for money! Perfect for a student budget and close to uni. Very friendly and sociable staff (like Aaron and Imogen).
Thank you! All bills included is definitely a bonus! As well as our amazing staff :)
Very good community spaces and good how there is always someone on reception. Arron on reception is very friendly and is there for support when you need it ♡
Thank you for taking the time to leave Myrtle Court a review!
Good for the money, and good maintenance.
Thank you for your review! :)
Nice receptionists, Aaron. Nice rooms
Thank you for your review! Our receptionists aim to make it the best environment for you guys as possible :)
Aaron has been really helpful with all concerns I've had and a lovely friend
This is lovely to hear, we will pass the kind words onto Arron :)
Myrtle Court is a wonderful accommodation, with very friendly staff. The night staff especially are super supportive when you need someone to talk to when walking back from a night out. Aaron is particularly friendly and a great member of staff. The day staff are also super friendly, especially Arianne, and are keen to resolve any problems.
Thank you for your review! Our staff are here for you students 24/7! :)
Aaron is so bestie he’s always up for a chat and all the staff are lovely too!! I had a great window view of the cathedral and sunsets!
We are delighted to hear of your good experiences with our staff!
It a great place to live in first year. Love the cat
Thanks for your review! All of our staff also love the cat :)
It's a very good place to stay. Great social spaces and great wifi for if you want to stay in your room and study or game. Staff (especially Aaron from nights) are always up for a chat whether serious or just friendly. Would very much recommend.
Thank you so much for your review! We are so glad that you would recommend us :)
An amazing accommodation ! All staff are absolutely lovely - thank you Arron for listening to my boy problems and making us all laugh at 4am when we can’t sleep and need company. Myrtle court ontop
Thank you for taking the time to review Myrtle Court, it is lovely to hear your experience with our night owl Arron :)
Such good value for money, very cosy and feels very safe. Staff are super lovely especially Aaron who works nights sometimes, he is literally everyone’s best friend x
Thanks for your review of Myrtle Court! We always strive to be the best, thank you for your feedback of Arron, he appreciates it :-)
excellent help from ariane specifically in the office, always so warm and welcoming and helpful and a glorious environment for my studies
Thanks for your review of Myrtle Court! We are so glad you enjoy your time here making it your home, keep working hard!
Amazing venue, amazing staff, great to talk to, absolutely fantastic friendly environment for any type of circumstances for students. Sufficient standards for living when comparing to the price offered. Spacious exterior layout with a amazing safety measures which can't be taken for granted especially with a gated community atmosphere. The maintenance element is outstanding with an excellent performance and authentic experience when dealing with issues.
Thank you for your detailed review! We are so glad that you love the environment of Myrtle Court :) We appreciate your kind words as we pride ourselves on providing the best experience for students as possible!
This is a quiet and lovely place to stay in, all staffs here are kind and patient with high efficiency. The room is quiet clean and comfortable.
Hi there, Thanks for review. I'm glad that you enjoy living in Myrtle Court. We appreciate your kind words and strive to be the best we can be!
Nice space for living. Convenient to go to school,
Thanks for your lovely review, It is so great being so close to the Universities
I enjoy living here!! Great value for money
Thanks for your review! Having bills included is such a win for students!
Myrtle court is a great first-year accommodation. It is far less expensive than the actual university accommodation for the same experience. It is in a good location as it isn't too far from both the University and City centre. The staff are very friendly and they would run events during the year as well as give out freebies. The few times I had maintenance issues they were sorted within a few days. The rooms are decent sizes, all with at least 3/4 beds. The only negative is the bathrooms are a bit small, but having an en-suite is better than sharing so shouldn't really complain. There is loads of storage and desk space. Despite it not being as big or accommodating as many people as other halls it is still just as sociable. Would recommend Myrtle to anyone who was thinking of going to the University of Liverpool :)
Thanks so much for your review, Glad to hear you enjoyed Myrtle Court!
Really lovely receptionists and freebies every Friday! Had a nice bench area to meet and chat with other people as well.
Thank you for your review! :) Always nice to hear good things about SR Myrtle Court!
Great reception (jessie) so friendly
Thank you for your review :)
Not a bad accommodation for the price, but let down by showers and toilets
Thank you for taking the time to reply to us. Please let us know at reception what issues you are having with the shower and toilet and we will do our best to rectify the issues.
I stayed in Myrtle court for my first year at UoL and met some wonderful friends who I now live with in second year. The rooms are big, spacious and good value for money with an ensuite. The kitchen is a good size and has enough room for everyone to socialise in. I really enjoyed my year at Myrtle, the staff were absolutely lovely (thanks to Chris for letting me in every time I forgot my keys, Jacqi and Gavin for sorting out any problems we ever had ASAP and the night staff who always had a good laugh with us when we'd stumble in at all hours!!!) Couldn't recommend Myrtle court enough and was really sad to be leaving. <3
Hello, Thank you for your kind review. We love that your time here has been enjoyable and our team have created the best university experience :) We wish you luck in the future and hope to see you again soon! - Myrtle Court
Great friendly staff, always helpful if you need some advice about something, and the maintenance team are great if anything does need fixing. The social space is great and always open. Lovely outdoor courtyard, nice to use when it’s not raining
Thanks so much for the great review!Pav, our maintenance man, is an absolute treasure!! we are very lucky to have him.
It is such a welcoming social accommodation. The staff are always willing to help and are all so nice. Especially Penny who is always there for advice and is so friendly!
Thank you for giving us this wonderful review. Penny is very appreciateive of your comments, as are the other staff members.
So far my experience has been great!! Lovely accommodation and the staff are so helpful!! A big shoutout to Penny, she is the most considerate and nicest person who helps with any problems you have!!
Thank you so much for the great feedback. We all agree that Penny is lovely!
A great place To stay for the price. Very kind staff. Good and quick responding to queries and idsues. Met nice people and everyone is very respectful to one another. The staff have also took good care in complying to government guidelines during the pandemic.
Thank you for the kind words! I'm so glad to hear you've had a pleasant experience living with us so far and meeting new friends :) We are doing our upmost to keep everyone safe :)
This place is literally a dump. It is crawling with rats and is infested with silverfish. Staff often rude and unhelpful, the only thing they care about is getting a rebooking for next year. -Booked for 2019/20, their main selling point being the free car parking. A couple of weeks after living here, they sent out an email stating they was beginning to charge a scandalous rate for parking, going against their contract and literally it would've been false advertisement. After many complaints, they revoked this and decided to start charging from next year. -When booked, we was told we would have a communal cleaner, on arrival this was not the case. -The walls are paper thin and night time can be quite noisy. -Close to university but quite a walk into town. -Small issues such as 24/7 security/reception cover yet Royal Mail parcels being refused on a Saturday for no apparent reason. -Old fashioned, dated rooms. -Holes in wall -Room smelt on arrival. -Stains on walls
Covid-19: They haven't been helpful. I was unable to self-isolate here as on NHS shielding list, needed to see healthcare workers and have prescriptions delivered. This wouldn't of been possible here due to the several communal areas you must pass through to get outside. It would've increased my risk. After lots of pushing on social media, they finally dropped the full rent charge and decided to charge April's rent only. This was a varying amount of £400-£600 for students, despite most people had moved out and other companies charging no fees at all. I was ignored for 3 weeks, they only then contacted me on the day the payment was due with a rude email. This company only cares about money, so beware of booking with them. If the pandemic continues into another academic year, you might end up being charged for a room you can't enter.
Thank you for your feedback, I am very sorry to hear about your experiences, we do value any feedback and use this to improve our customer experience year on year. We aim to respond to residents’ concerns about maintenance and pest issues as soon as possible, and would always encourage people to report these. We retained our free carparking at site for our students for the full year and would like to apologise for any initial confusion on this matter. Like many providers we no longer have a housekeeping service to clean individual flats, but our friendly and helpful housekeeping team are on hand 24/7 to ensure all communal areas across the site are clean, tidy and safe for our residents. Our reception is manned 24/7 to allow our students a full service all year round, enabling them to collect and receive parcels, report maintenance issues and access social events at any time of the week or year. As a business we made the decision in March to allow our residents to apply for an early release from their contract to assist them as much as we can in these difficult and unprecedented times. I can assure you that we have also listened to our residents about bookings for the next academic year. Using their feedback we have created our booking promise for 2020/21, to ensure we continue to assist and support our customers wherever possible in booking accommodation for next year amid the current uncertainty around coronavirus. This includes a promise that if university start dates are delayed, we will put back the start of residents’ tenancies at no additional cost. We will also be able to cancel bookings on residents’ request if they don’t get a visa or cannot travel to the UK. I am happy to discuss any of your queries directly. If you wish to do so please contact the site directly.
- There isn’t a cleaner for flats even though it was advertised on the website when booking - Maintenance are very slow to respond to issues - wifi is unreliable - Issues of rats and silverfish reported by multiple students left ignored - Only plus is the location is very close to uni, social space is quite nice but lack of events in freshers to get people using them
Like many providers we no longer have a housekeeping service to clean individual flats, but our friendly and helpful housekeeping team are on hand 24/7 to ensure all communal areas across the site are clean, tidy and safe for our residents. Our reception is manned 24/7 to allow our students a full service all year round, enabling them to collect and receive parcels, report maintenance issues and access social events at any time of the week or year. I can assure you that all reports of pests are taken very seriously and followed up to appropriate contractors when required. We love offering events to students when we can; unfourtunatley our events calendar was slowed this year due to the COVID outbreak, but we will be back with pizza parties and themed events as soon as we can :)
a lot of problems since I first arrived, would not recommend, freezer in kitchen broke and it took 3/4 days & one unfrozen bowl of water for the staff to believe that it was broken, & then a further 2 weeks to replace and in this time we had to use the staff freezer in the reception, security is not very responsive, during a rowdy party happening in my flat it took security 30 minutes to get near the building after being called (and he didn't even come inside, he just spoke to someone at the door), and in this time glass was smashed over the floor, the wall was punched in, and flatmates were made to feel unsafe, also on a few occasions where we've been receiving grocery deliveries they have taken a while or have been absent from the reception area, I gave the social spaces 3/5 as although they're great spaces with plenty of room to sit about, reception staff turn the lights off and close off these areas quite early so you are unable to sit and work in these or feel unwelcome to do so
Hi there and thank you for your feedback. I'd like to apologise for the negative experiences you've had, I'll pass on what you've said to our staff. We'd really like to talk to you at reception about your experiences and how we can improve in the future. If you'd feel more comfortable, you can contact us by email at myrtle.court@studentroost.co.uk . With regards to the lights, we only turn them off or down in the evening as they space is rarely in use and we don't like to waste energy, but you're more than welcome to use the social areas at any time, just let us know and we'll turn them back on :)
The accommodation is near to school, location is good. But the kitchen can not be cleaned every week. In a word, the accommodation is valuable. Good!
Thanks for your feedback! If you're having any issues with your kitchen please let us know at reception. We're glad your experience has been a good one otherwise!
Very good accommodation, staff are lovely and very helpful. Facilities are wonderful and it is right beside the uni which is very helpful. Couldn’t recommend enough!
Thanks so much for the excellent review! We're really proud of our facilities and how handy our location is!
Everything is nice despite they have a very unstable internet connection. I have bad experiences every time I made a call with my family aboard.
Hi there, we're glad your experience has been mostly good but we're sorry about your problem with the internet. Normally we don't find people have issues with it so please come and see us at reception or send us an email and we'll get it sorted for you!
Would not recommend to anyone there have been non stop problems since I have lived here! The rooms & kitchen did not contain the furniture as advertised and the hallway was flooded on arrival. In addition we had no hot water for the first 4 weeks of staying here & they took 2 weeks to install curtains in the kitchen despite being on the ground floor. Also the fridge freezer malfunctioned & took a week to replace. I have missed over 10 lectures as a result of maintenance issues within the first 6 weeks. The reception staff are unhelpful & have a habit of making snarky comments when trying to sort out issues. Finally the front door has failed 3 times either leaving the flat not secured or as of last week we were trapped inside due to a power cut caused by an emergency lighting test which is a massive hazard if there was a fire. In all the cooking apparatus is electric so we were unable to make any food for hours! In summary this accommodation is uncomfortable, unsafe & unpleasant.
I am very sorry to hear about your experience with us. Our aim is where possible (and where in our control) to rectify any issues as quickly as we can. If we are unable to provide a quick fix we aim to provide an alternative solution until we are able to rectify the issue fully, however, this is a service we are always hoping to improve so your feedback is very valuable. We usually receive great feedback regarding our friendly and helpful staff, so your points in this respect is troubling, if you would like to discuss this in more detail please feel free to contact me directly, I am Jamie the Senior Operations Manager for the site. We value all feedback and will certainly use this to direct our training and focus going forward.
The place is clean and stable wifi. It is secured place as they used automated keys and door. What i like is that they have big cupboards and desk.
I'm glad you've had a pleasant experience with us!
Everything is nice！the location is near from the management school of UOL，it is quite convince！nice staff and room！
Thanks for your positive feedback :)
Staff are excellent! Always friendly and willing to help out if we have any issues. Love that it’s so close to a park and so close to the city centre without having the noise and trouble of actually living in the centre.
Thanks for the lovely feedback, we always aim to be friendly and helpful!
Location is perfect for university and shops, staff are very friendly and the communal kitchen has all the facilities and is modern. Rooms are good value as they’re a good size, however I’ve had issues with cleanliness (mainly wood lice and silverfish issues) even though I regularly and thoroughly clean everything. Overall it’s nice accommodation and it’s location makes it worth it.
First of all thank you for your lovely review of the location and staff. I'm sorry that you've had this problem; please come and speak to us at reception or send us an email and we'll aim to sort out any issues as quickly as possible. Overall I'm glad to hear your experience has been a positive one, and your feedback helps us make sure problems like this are rare :)
Very friendly staff and good distance away from university
Thanks for the feedback and compliments of the staff, we always aim to be friendly and helpful :)
It could be better if it has a cleaning each weak.
Thanks for your feedback, we're always aiming to improve our service. If you have concerns please come and see us at reception in person or via email and we'll try and sort out any issues ASAP.
nice place to stay . nice staff
We're glad you like it here :) we pride ourselves on the quality of serivce our staff provide :)
Staff is very friendly and helpful. Accommodation isn’t far from uni or centre.
Thank you for your review! Our staff always strive to be kind and to help when our students need something.
All in all it’s one of the better student dorms, it’s not over prized and staff members are always nice and helpful. Problems are solved very quickly.
Thanks for the feedback! We pride ourselves on being affordable and helpful, and solving problems quickly helps us continuously improve how we do things.
I’ve just started moved here and I love it very much , I like the security guard here , Anwar he is very friendly and he helps me improve my English language .
Had the best two years at Myrtle court with very friendly staff. The best thing about myrtle court is the spacious rooms, the nice and calm student environment, and the common area!!
Great place to live and close to the uni
Lovely people work on the desk! Good location near both town and uni!
sound of the toilet is too noisy
Really good experience. Great social life, great rooms. Cheap accommodation
Great facilities, amazing central location and dedicated staff
Brilliant place to live for the year. Great staff and amazing location for the price.
This is a quiet place. Near to my school and library. Clean place and friendly staff. Good.
It is nice place to live and the staff is kind
I really enjoyed my time here and felt very welcome, the social area and the activities were the best part and I will definitely recommend it to any people I meet
I had a really good time living so close to campus and all my friends in halls were never far away. The room was even larger than I was expecting and it made for a very comfortable experience and good value for money.
Love my room, right next to the park so I have a nice view and right next to the university
Good place to make friends and share cooking
I like the apartment, close to campus.
Nice place to live, close to campus.
very friendly staff and amazing location
Love this place, can’t fault it!
Very helpful staff and services, excellent parcel services. Really good event for student, and I enjoyed well.
Receptionists are helpful and kind. Also, the all management here is awesome. If I can, I would like to stay here longer.
Very close to UoL campus, friendly and helpful staff
Myrtle court is a friendly and enjoyable place to live
Really close to town and very convenient with shops close by
Very good kitchen and bedrooms. Friendly staff
Friendly and not far away from the university
Boss halls, boss staff, boss rooms, boss social space, boss location