0.3 mi
from nearest campus
View map
- 8 mins
- 2 mins
- 6 mins
Most helpful review
excellent staff, in particular I have had exceptional support from the receptionist team. specifically Bethan and Nadia, when needing support with the portal or other facilities within the building they have been wonderful. They are always happy to help and always brighten up my day.
Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
Cardiff Hall Rankings
| The Bakery | #11 |
| Ty Pont Haearn | #12 |
| Clodien House | #13 |
| Howard Gardens | #14 |
| Windsor House | #15 |
| North Court | #16 |
| Eclipse | #17 |
| Glendower House | #18 |
| Livin | #19 |
| Arofan House | #20 |
*Minimum 10 reviews required to be ranked.
Most helpful review
excellent staff, in particular I have had exceptional support from the receptionist team. specifically Bethan and Nadia, when needing support with the portal or other facilities within the building they have been wonderful. They are always happy to help and always brighten up my day.
Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
Windsor House Information
| Telephone | 0141 488 0926 |
| Postcode | CF10 3DE |
| Price from | £183.00 per week for 24/25 (subject to availability) |
| Top tip | In the centre of Cardiff Queen Street, Windsor House offers exceptional accommodation in a well-connected part of town. Visit the website to learn more! |
Room Types
Amenities
This property offers all-inclusive bills, CCTV, laundry facilities, management team, outside area, TV room, study room, cinema, WiFi, bike storage, living room, kitchen, secure key entry, gym & contents insurance.
Popular
- Cinema
- Common Room
- Gym
- Library or Study Area
Features
- Common Room
- Communal Kitchen
Internet Access
- WiFi
Laundry
- Coin-operated Communal Laundry
People/Staff
- Maintenance Team (Daytime Only)
- Onsite Manager
Recreational Facilities
- Cinema
- Gym
- Outdoor Area
Security & Safety
- CCTV / Surveillance Cameras
- Secure Building Entry
Services
- Contents Insurance
Special Policies
- No Smoking
Study Support
- Library or Study Area
Transport
- Bike Storage
Travel Times
University of South Wales (Prifysgol De Cymru)
Cardiff Campus8 mins2 mins6 mins0.3 mi
University of Wales Trinity Saint David (UWTSD)
Cardiff Campus8 mins2 mins6 mins0.3 mi
Cardiff University
Main Campus11 mins7 mins11 mins0.5 mi
Windsor House Biography
Rooms for 2025/26 are available to book. Secure your student accommodation with Hello Student today.
At Windsor House, you can roll out of bed and be on campus within a ten-minute walk. The accommodation is in a well-connected part of Queen Street in the centre of Cardiff, meaning you have everything you could possibly need on your doorstep.
During the summer months, you can bask in the outside area and enjoy the sunshine. There is a cosy TV room, cinema, living room, kitchen, study room and gym that you can enjoy with friends. There are also handy facilities and amenities such as bike storage, laundry facilities, WiFi and all-inclusive bills. For added convenience, there is CCTV, a management team, secure key entry and contents insurance.
Students can choose to stay in a trendy self-contained studio or a sociable two-bedroom apartment. Both room options come fully furnished and ready for you to move in.
To check availability and secure your room, visit the website now!
Q&A
Q
I'm a professional, can I stay in here?
By member595926 On 2nd December 23
Reply from Windsor House
On 7th February 24
Hi, thank you for your interest we are a student accommodation, so you must be in full time education at a University to live in our building.
Q
Ask a new question about Windsor House
Read Windsor House Reviews
My friend and I live in the same building. We often visit each other and have a lot of fun.
Hey, thank you for leaving us a review :)
Lovely accommodation with the best staff ! A great location too as it’s close to everything
Thank you for taking the time to review our Windsor House building!
The team at Windsor House is wonderful and cheerful, they are always ready for a chat (Lucianna and Beth). The team always put a great deal of effort to celebrate things like Christmas, Chinese new year and Saint David's day.
Hi there. Thank you for your kind review! The Team will be very happy to hear they've made such an impression on you and their efforts around "Special" days hasn't gone underappreciated! :)
Great experience so far especially at the front desk, very much helpful with packages and everything else!
Thank you for reviewing our Windsor house building, we appreciate your kind words regarding our lovely site team
Most amazing experience and lovely staff, you could tell they care about what you’re really looking for.
Thank you for sharing your review at Windsor house building!
Nice location and welcoming staff.
Thank you for reviewing our Windsor House building, we appreciate your kind words!
The receptionist Nadia is certainly the best thing about Windsor House being my accom, but honestly all the staff here are really friendly, and are happy to help you with anything of concern!
Hi there! thank you for leaving your Windsor House building review, So happy that Nadia was able to be a such positive during you stay in your home away from home!
excellent staff, in particular I have had exceptional support from the receptionist team. specifically Bethan and Nadia, when needing support with the portal or other facilities within the building they have been wonderful. They are always happy to help and always brighten up my day.
Thank you for leaving your review, we are happy to see such positive words of your experience in your home away from home!
Good accommodation very close to prime area
Hi, thank you for reviewing our Windsor house building, wonderful to hear that you are enjoying the location!
My experience has been pleasant, but the only issue I have had so far is that the vacuum cleaner is never available. Which has become very inconvenient for me.
Hi, thank you for reviewing our Windsor house building, thank you for sharing your experience!
As a international student, i really enjoy the life with Windsor House. Thanks so much .
Hi, thank you for reviewing our Windsor house building, wonderful to hear you are happy!
a very good experience which has good services and room
Hi there! thank you for leaving your review, that is wonderful to hear!
Modern building with friendly staff in a great location
Hi, thank you for reviewing our Windsor house building, wonderful to hear you are happy in your home away from home :)
Everything is okay, the flat is very convenient.
Hi, thank you for taking the time to review our Windsor house building!
Great living here ,reception is nice
Hi, thank you for reviewing our Windsor house building, wonderful to hear you are happy in your home away from home :)
Very nice living experience. I love it so much.
Hi, thank you for reviewing our building, we love hearing that you have a very nice living experience! this is music to our ears! :)
Nice place to stay. Will rebook next year!
Hello! Simple, effective and gets the point across! Thank you for taking the time to leave your review and we can't wait to have you stay with us for even longer! (Don't forget that when you rebook, you'll be given priority and a cheaper price than you would if you booked from our website... Pass it on!)
The security is in place, the front desk staff is enthusiastic, and the repair report is processed in a timely manner
Hi, thank you for reviewing our Windsor house building, glad to hear that we help repair any maintenance issues in a timely manner for you!! We do our best!
I am overall satisfied with my current accommodations
Hi, thank you for reviewing our Windsor house building! Glad that you are satisfied indeed!
Really good experience, has extended one more year!
Hi! We're overjoyed to see that you are enjoying your time with us that much you've decided to stay on for another year - here's to many more great experiences!
very good accommodation, lots of amenities and very inclusive of different languages, with signs often written in international languages.
Hi, thank you for reviewing our building, wonderful to hear you are happy in your home away from home - we make sure that we can thoroughly accommodate all of our students! :)
I am a new PhD student at Cardiff University, and I have been looking around for accommodation due to my late entry. I can assure that the receptionist at Windsor is the best, most patient and professional of all the Cardiff student accommodation receptionists I have come across, especially Ash, who always confronted my enquiries with a problem-solving attitude. He is very professional and dedicated and he handled my case skilfully. And Nadia was also very eager to help me. She showed me all the facilities, such as, laundry room, social space, study room, and the yard. I think the staff at Windsor can make the stay better for the residents. The location of Windsor is the best, it is between the school and the city centre, which helped me to save a lot of time. It is very rare to find such a price in the city centre. So I think this is the first choice for all international students in Cardiff. I would recommend this place to everyone. I am grateful to have met Windsor, Ash and his tea
Windsor is an ideal place if you’re looking for an accommodation which is smack in the middle of everything. The staff is friendly and accommodating. Apart from these two things, the accommodation has poor cleaning facilities, it’s always very dirty. The lift is mostly out of order so if you’re living on the top floor, it’s a challenge. Similarly, the machines in the gym are never fixed despite several complaints. In addition to that, it’s also next to the central bar, it gets pretty noisy at night and even worse early morning when the bar staff is literally throwing and dragging metal drums around to clean their space which wakes you up at 6 in the morning if you’re a light sleeper.
Tahnk you for leaving your review, we are always open to have a chat to see how we can make your experience better, if you would like to discuss this matter further please reach out on book@hellostudnet.co.uk
I wish the Maintenance team would come round and fix the problems instead of saying on the portal they have and closing the request
Thank you for leaving your review, please contact us on book@hellostudent.co.uk if you wish to discuss this matter further!
Lift has been broken for 5 months and still isn’t fixed yet. Cleanliness in the lifts and hallways have yet to be improved. People also love slamming doors and they are heard everywhere. But strategic location in Cardiff, everything is within a short distance.
Hi thank you for leaving your review, we do appreciate the time you have taken, in furture if you have any issues please contact us on book@hellostudent.co.uk
The team at Windsor House goes above and beyond to ensure students have all the support that they might need during their stay. I lived at different places whilst completing my degree but this has been my best experience. I would highly recommend it to anyone!
This was a pleasure to read so, thank you! We now expect to see some people booking in quoting your review now!!
Best accommodation. The team has been so great in dealing with the residents. They should be awarded with more benefits and pay rise.
Hello! If they've worked as hard as you say, I feel inclined to agree! Those choices aren't up to me unfortunately, but your kind words will be passed onto the team
Amazing accommodation, recommend to all :)
Thank you for leaving your review for our Windsor House building! happy to see you are having a good time!
Unhygienic, the lift is broken 50% of the time from the time I live in.
Thank you for leaving your review for our accommodation, I am sorry your experience has not been up to our standards! please get in touch on book@hellostudent.co.uk if you would like to discuss this matter further.
I’ve enjoyed my stay at Windsor House as the location is great and the staff have been very accommodating!
Thank you for leaving your review for our Windsor house building! - Wonderful to see your positive review about your stay with us! :)
A great accommodation located at the heart of the City Centre.
Thank you for reviewing our Windsor house accommodation! - Glad to hear that you are finding the location convenient :)
Good locations at the heart of the city but not worth the premium price in my opinion. Friendly staff.
Hello, thank you for leaving your review for Windsor House! the location is a great indeed! :)
A great accommodation in a great location
Thank you for leaving your review for our accommodation, its nice to see that you find the location to be convenient :)
AMAZING STAFF!!! Truly dedicated to enhancing student experiences - no matter what the issue, personal or study or accommodation related for the first time ever I felt valued in student accommodation. I would personally like to mention Ash, Nadia and Nial as well as Chris from the maintenance team. For personal reasons I had to leave Cardiff ASAP and my situation was really handled with care. Additionally, I was moved to Summit House where my query was dealt with professionally and very quickly! Overall - a real gem is Windsor House
Hello! Thank you for taking the time to review Windsor House and for your lovely comments! We will be passing them on to the site team and I am sure they will be delighted! Sorry to hear you had to leave Cardiff, but we would love to have you back if you ever needed studetn accommodation again!
although my time at windsor house has been great, there are definitely some big maintenance issues all the time. took me one year to get my radiator fixed, a whole week to remove bugs off my ceiling the first week i moved in. i ended up sleeping cold and had to remove the bugs myself even though it was not my fault they were there. fixing one issue takes ages. the lift has been not working for days. i think they need a new maintenance team.
Thank you for taking your time to review our Windsor House building, we will take this on a feedback however if you wish to discuss this matter further please contact us on book@hellostudent.co.uk
Good location, reasonable price And nice staff
Thank you for reviewing our Windsor house building, the location is something we carefully consider and so I am happy to see you find it to be a good one! :)
The accommodation is okay, great location, comfortable studios and good amenities. I would recommend it. Just be aware that the cleaning of stairwells and hallways is poor (shortage of cleaning staff), the lift never works, there is never a hoover available because students are allowed to keep them in their rooms, forever and no one does anything about it, and staff suggest you contact the local council yourself if you have an issue with noise outside (fine for me but how would an international student know what to do ). Individual staff members are sympathetic and friendly and some try to make you feel at home and there are plenty of events to get to know other students but the management of the building could be so much better.
Hello there, thank you for taking the time to leave your review please send us an email on book@hellostudent.co.uk to discuss this matter further.
Lift is out of service for about 30 times a year. Currently still isn’t fixed when its been about 2 weeks since it first went out it of service
Thank you for taking the time to review our Windsor House building, we use these to better our service for our students, if you would like to discuss this matter further please contact us on Book@hellostudent.co.uk
Overall it’s been a rather pleasant stay.
Hello! Thank you for taking the time to review our Windosr House building, glad to hear it! :)
Very good service and very friendly staff
Thank you so much for leaving your review for our Windsor House property, we appreciate the positive comment!
The service attitude of the apartment is very good, the address is very convenient, it doesn't take long to go shopping and go to school.
Hello! Thank you for taking the time to review our Windsor House building, we are happy to hear you found the area perfect!
Windsor House is conveniently located just outside Cardiff City Centre. It has great amenities including all bills included, a gym and a cinema room. The receptionists are friendly and helpful and any maintenance issues are usually resolved quickly. I would recommend this place for any student to live.
Thank you for leaving your review for Windsor House, we are glad to see that you are having a positive experience!
The location is absolutely perfect, right between town and the university buildings. However the social aspect to living in studios isnt really there.
Thank you for taking the time to review our Windsor House building, we can use this feedback to better our service for our students and should you wish to discuss this matter further please contact us on Book@hellostudent.co.uk we would be happy to look into arranging more social events, however we have social spaces, gym space, tv and cinema rooms where you can get to meet some of the students living in your building :)
It’s an amazing place with a great location and the staff are really helpful
Thank you for leaving such nice review, we appreciate the honesty!
Windsor House is a good accommodation for me as a Chinese student. It is easy to collect package and contains a good gym. also I love the cinema and VIP room. The light in the aisle is always bright. Feel so safe in this accommodation.
Thank you for taking the time to review our Windsor House building, happy to see you enjoying the accommodation!
please fix the lift asap. sometimes it could be very noisy outside because of the central bar, especially during summer times. Please improve it. Also, sometimes there are fewer social activities compared with other student accommodations, maybe holding more events could do better
Thank you for taking the time to review our Windsor House building, we use these to better our service for our students, if you would like to discuss this matter further please contact us on Book@hellostudent.co.uk
Anything is great!! Five star recommendations!
Thank you for taking the time to review our Windsor House building, happy to hear you are enjoying your home away from home! 5 stars is amazing!
Looks lovely, really nice place to try and relax
Hello! Thank you for taking the time to review our Windsor House building, we are happy to hear your positive feedback!
The accomodation is located in the heart of the city. Grocery shop is around the building (Sainsbury's and Tesco). Also, it is near the train station witin 5mins walk.
Thank you for taking the time to review our Windsor House building, great to hear that you find our location convenient!
Couldn’t be happier with my accommodation ,all the staff are so friendly and make you feel so at home . I’ve been in love with my room since my viewing and over the the moon with the facilities hello student has to offer .
Hello! Thank you for taking the time to review our Windsor house building. Happy to also hear that our site team are attentive and friendly!
Premium room’s excellent location but a bit too pricey
Hello there! Thank you for leaving your review, we have dynamic pricing based on demand as well as all we have to offer as a student accommodation. Aiming for our students to have a home away from home our newly refubished top notch facilities and perfect location makes for a good deal! :)
Great student accommodation with an excellent team and very reliable support!
Hi there, thank you for leaving a great review! - Bety
Windsor House is ideally located right in the heart of Cardiff City Centre. The benefits include: easy access to public transport, within walking distance of Uni, fantastic location within easy reach of nightlife, cultural activities (Cardiff Castle, the Museum etc) and some great places to eat and drink (Cardiff Market, St David’s Arcade etc). With plenty of roomy studio flats, it also has a gym, cinema room and communal / study spaces all kitted out with sleek modern designs. The team are great! Friendly and knowledgeable managers with Mial and Ash, great reception staff with Nadia and Steph, and supportive caretakers in Chris and Ben. Over the last two years the whole team have become friends and family making me feel at home and giving me lots of support and encouragement. Really cannot recommend this place highly enough, but the dedicated and hardworking team (who are available 24/7) really is the best selling point if you want something that feels like home!
Hello! Thank you for taking the time to review Windsor House and for your lovely comments. We are so happy that you have been enjoying your stay with us and you have been receiving our excellent Hello Student service! We will make sure to pass your comments to the site team :)
Overall, the staff are incredibly helpful and whenever I have issues, Ben is always there to help out. Shout out to Ben for always being helpful. And to Steph for always talking to me when I need a little pick me up.
We are so happy you're finding your accommodation team helpful - being there for our residents is so important. We hope you continue to enjoy living with us!
Big slay! Steph and all the staff are lovely. I have never felt more at home away from home ❤️
This makes us so happy! We're really glad you feel at home living with us and your accommodation team will be delighted with your feedback too, thank you so much!
Excellent staff and very friendly.
Maintenance has never replied to any requests and have not yet fixed anything in the room. More frequent and better cleaning of corridors, laundry and social spaces should be done. Room when first arrived was disgustingly dirty and was not cleaned after the previous tenant and before my arrival and this was confirmed by the cleaner. Maintenance never responded to my request especially for the mould in the bathroom which is unhealthy. Other than this, experience is nice, reception people are lovely especially Nadia.
Thanks for providing this feedback. We’re sorry to hear things haven’t quite been to the level we strive to achieve. Regarding your situation, we suggest you reaching out to reception for any outstanding maintenance issues. After that, we will look into that and arrange a visit. Also, we are pleased to be recruiting more housekeepers and caretakers to maintain the cleanliness levels to a higher standard. Your feedback will be shared with the on-site team and will do our best to improve. Please do drop us an email at book@hellostudent.co.uk if there’s anything else you’d like to discuss with us and we’ll do our best to help.
Very nice experience! However the corridors and the social rooms could be cleaner and maintenance hasn’t replied to my requests when I first arrived!
Thanks for providing this feedback. We’re sorry to hear things haven’t quite been to the level we strive to achieve. We will share this with the on-site team and will do our best to improve. Please do drop us an email at book@hellostudent.co.uk if there’s anything else you’d like to discuss with us and we’ll do our best to help.