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4.05 / 5
4.05 / 5
0.3 mi from nearest campus View map
  • 8 mins
  • 2 mins
  • 6 mins
0.3 mi from nearest campus View map
  • 8 mins
  • 2 mins
  • 6 mins

How do you rate Windsor House?

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Hello Student

Most helpful review

excellent staff, in particular I have had exceptional support from the receptionist team. specifically Bethan and Nadia, when needing support with the portal or other facilities within the building they have been wonderful. They are always happy to help and always brighten up my day.

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Cleaning
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Social experience
Internet / Wifi
By member999270
On 5th February 24
verified Verified student
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Most helpful review

excellent staff, in particular I have had exceptional support from the receptionist team. specifically Bethan and Nadia, when needing support with the portal or other facilities within the building they have been wonderful. They are always happy to help and always brighten up my day.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
By member999270
On 5th February 24
verified Verified student
Read all reviews

Q&A


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I'm a professional, can I stay in here?
By member595926 On 2nd December 23
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Read Windsor House Reviews


Student Review: 3.7 /5
By member10117503 On 3rd October 24 verified Verified student

My friend and I live in the same building. We often visit each other and have a lot of fun.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 4th October 24
Student Review: 5 /5
By member1086244 On 18th March 24 verified Verified student

Lovely accommodation with the best staff ! A great location too as it’s close to everything

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Reply from Windsor House On 19th March 24
Student Review: 3.9 /5
By member888426 On 4th March 24 verified Verified student

The team at Windsor House is wonderful and cheerful, they are always ready for a chat (Lucianna and Beth). The team always put a great deal of effort to celebrate things like Christmas, Chinese new year and Saint David's day.

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 4th March 24
Student Review: 5 /5
By member5102746 On 3rd March 24 verified Verified student

Great experience so far especially at the front desk, very much helpful with packages and everything else!

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Property management
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Reply from Windsor House On 4th March 24
Student Review: 5 /5
By member12102110 On 26th February 24 verified Verified student

Most amazing experience and lovely staff, you could tell they care about what you’re really looking for.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 28th February 24
Student Review: 5 /5
By member9101791 On 22nd February 24 verified Verified student

Nice location and welcoming staff.

Value for money
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Property management
Cleaning
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 22nd February 24
Student Review: 3.9 /5
By member9100721 On 15th February 24 verified Verified student

The receptionist Nadia is certainly the best thing about Windsor House being my accom, but honestly all the staff here are really friendly, and are happy to help you with anything of concern!

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 15th February 24
Student Review: 5 /5
By member999270 On 5th February 24 verified Verified student

excellent staff, in particular I have had exceptional support from the receptionist team. specifically Bethan and Nadia, when needing support with the portal or other facilities within the building they have been wonderful. They are always happy to help and always brighten up my day.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 6th February 24
Student Review: 4 /5
By member1198681 On 31st January 24 verified Verified student

Good accommodation very close to prime area

Value for money
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Property management
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 1st February 24
Student Review: 3.3 /5
By member998663 On 31st January 24 verified Verified student

My experience has been pleasant, but the only issue I have had so far is that the vacuum cleaner is never available. Which has become very inconvenient for me.

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 1st February 24
Student Review: 5 /5
By member1298656 On 31st January 24 verified Verified student

As a international student, i really enjoy the life with Windsor House. Thanks so much .

Value for money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 1st February 24
Student Review: 5 /5
By member798621 On 31st January 24 verified Verified student

a very good experience which has good services and room

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Reply from Windsor House On 14th February 24
Student Review: 4.6 /5
By member698613 On 31st January 24 verified Verified student

Modern building with friendly staff in a great location

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 1st February 24
Student Review: 5 /5
By member698605 On 31st January 24 verified Verified student

Everything is okay, the flat is very convenient.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 1st February 24
Student Review: 4.9 /5
By member998600 On 31st January 24 verified Verified student

Great living here ,reception is nice

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 1st February 24
Student Review: 5 /5
By member1198598 On 31st January 24 verified Verified student

Very nice living experience. I love it so much.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 1st February 24
Student Review: 4.7 /5
By member1398595 On 31st January 24 verified Verified student

Nice place to stay. Will rebook next year!

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 31st January 24
Student Review: 5 /5
By member598586 On 31st January 24 verified Verified student

The security is in place, the front desk staff is enthusiastic, and the repair report is processed in a timely manner

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 1st February 24
Student Review: 4.9 /5
By member1298582 On 31st January 24 verified Verified student

I am overall satisfied with my current accommodations

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Reply from Windsor House On 1st February 24
Student Review: 5 /5
By member1198578 On 31st January 24 verified Verified student

Really good experience, has extended one more year!

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Reply from Windsor House On 31st January 24
Student Review: 4.6 /5
By member598577 On 31st January 24 verified Verified student

very good accommodation, lots of amenities and very inclusive of different languages, with signs often written in international languages.

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Reply from Windsor House On 1st February 24
Student Review: 5 /5
By member892675 On 16th October 23 verified Verified student

I am a new PhD student at Cardiff University, and I have been looking around for accommodation due to my late entry. I can assure that the receptionist at Windsor is the best, most patient and professional of all the Cardiff student accommodation receptionists I have come across, especially Ash, who always confronted my enquiries with a problem-solving attitude. He is very professional and dedicated and he handled my case skilfully. And Nadia was also very eager to help me. She showed me all the facilities, such as, laundry room, social space, study room, and the yard. I think the staff at Windsor can make the stay better for the residents. The location of Windsor is the best, it is between the school and the city centre, which helped me to save a lot of time. It is very rare to find such a price in the city centre. So I think this is the first choice for all international students in Cardiff. I would recommend this place to everyone. I am grateful to have met Windsor, Ash and his tea

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Student Review: 3 /5
By member988441 On 29th June 23 verified Verified student

Windsor is an ideal place if you’re looking for an accommodation which is smack in the middle of everything. The staff is friendly and accommodating. Apart from these two things, the accommodation has poor cleaning facilities, it’s always very dirty. The lift is mostly out of order so if you’re living on the top floor, it’s a challenge. Similarly, the machines in the gym are never fixed despite several complaints. In addition to that, it’s also next to the central bar, it gets pretty noisy at night and even worse early morning when the bar staff is literally throwing and dragging metal drums around to clean their space which wakes you up at 6 in the morning if you’re a light sleeper.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 30th June 23
Student Review: 3.3 /5
By member888426 On 29th June 23 verified Verified student

I wish the Maintenance team would come round and fix the problems instead of saying on the portal they have and closing the request

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Reply from Windsor House On 30th June 23
Student Review: 3.4 /5
By member1087726 On 20th June 23 verified Verified student

Lift has been broken for 5 months and still isn’t fixed yet. Cleanliness in the lifts and hallways have yet to be improved. People also love slamming doors and they are heard everywhere. But strategic location in Cardiff, everything is within a short distance.

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Reply from Windsor House On 20th June 23
Student Review: 5 /5
By member963250 On 30th May 23 verified Verified student

The team at Windsor House goes above and beyond to ensure students have all the support that they might need during their stay. I lived at different places whilst completing my degree but this has been my best experience. I would highly recommend it to anyone!

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 31st May 23
Student Review: 5 /5
By member686996 On 30th May 23 verified Verified student

Best accommodation. The team has been so great in dealing with the residents. They should be awarded with more benefits and pay rise.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 31st May 23
Student Review: 5 /5
By member886986 On 30th May 23 verified Verified student

Amazing accommodation, recommend to all :)

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Reply from Windsor House On 31st May 23
Student Review: 2 /5
By member486552 On 22nd May 23 verified Verified student

Unhygienic, the lift is broken 50% of the time from the time I live in.

Value for money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 23rd May 23
Student Review: 3.7 /5
By member886547 On 22nd May 23 verified Verified student

I’ve enjoyed my stay at Windsor House as the location is great and the staff have been very accommodating!

Value for money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 23rd May 23
Student Review: 3.7 /5
By member1286506 On 22nd May 23 verified Verified student

A great accommodation located at the heart of the City Centre.

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Reply from Windsor House On 22nd May 23
Student Review: 3 /5
By member586499 On 22nd May 23 verified Verified student

Good locations at the heart of the city but not worth the premium price in my opinion. Friendly staff.

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Reply from Windsor House On 22nd May 23
Student Review: 5 /5
By member886498 On 22nd May 23 verified Verified student

A great accommodation in a great location

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Reply from Windsor House On 22nd May 23
Student Review: 4.9 /5
By member686449 On 19th May 23 verified Verified student

AMAZING STAFF!!! Truly dedicated to enhancing student experiences - no matter what the issue, personal or study or accommodation related for the first time ever I felt valued in student accommodation. I would personally like to mention Ash, Nadia and Nial as well as Chris from the maintenance team. For personal reasons I had to leave Cardiff ASAP and my situation was really handled with care. Additionally, I was moved to Summit House where my query was dealt with professionally and very quickly! Overall - a real gem is Windsor House

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Reply from Windsor House On 19th May 23
Student Review: 3.3 /5
By member586425 On 19th May 23 verified Verified student

although my time at windsor house has been great, there are definitely some big maintenance issues all the time. took me one year to get my radiator fixed, a whole week to remove bugs off my ceiling the first week i moved in. i ended up sleeping cold and had to remove the bugs myself even though it was not my fault they were there. fixing one issue takes ages. the lift has been not working for days. i think they need a new maintenance team.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 19th May 23
Student Review: 5 /5
By member486421 On 19th May 23 verified Verified student

Good location, reasonable price And nice staff

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Reply from Windsor House On 19th May 23
Student Review: 3.3 /5
By member486372 On 18th May 23 verified Verified student

The accommodation is okay, great location, comfortable studios and good amenities. I would recommend it. Just be aware that the cleaning of stairwells and hallways is poor (shortage of cleaning staff), the lift never works, there is never a hoover available because students are allowed to keep them in their rooms, forever and no one does anything about it, and staff suggest you contact the local council yourself if you have an issue with noise outside (fine for me but how would an international student know what to do ). Individual staff members are sympathetic and friendly and some try to make you feel at home and there are plenty of events to get to know other students but the management of the building could be so much better.

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Reply from Windsor House On 18th May 23
Student Review: 2.3 /5
By member486368 On 18th May 23 verified Verified student

Lift is out of service for about 30 times a year. Currently still isn’t fixed when its been about 2 weeks since it first went out it of service

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Reply from Windsor House On 18th May 23
Student Review: 3.9 /5
By member586341 On 17th May 23 verified Verified student

Overall it’s been a rather pleasant stay.

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Reply from Windsor House On 17th May 23
Student Review: 5 /5
By member986333 On 17th May 23 verified Verified student

Very good service and very friendly staff

Value for money
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Reply from Windsor House On 17th May 23
Student Review: 5 /5
By member1386302 On 16th May 23 verified Verified student

The service attitude of the apartment is very good, the address is very convenient, it doesn't take long to go shopping and go to school.

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Reply from Windsor House On 17th May 23
Student Review: 4.3 /5
By member1286301 On 16th May 23 verified Verified student

Windsor House is conveniently located just outside Cardiff City Centre. It has great amenities including all bills included, a gym and a cinema room. The receptionists are friendly and helpful and any maintenance issues are usually resolved quickly. I would recommend this place for any student to live.

Value for money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Windsor House On 17th May 23
Student Review: 3.4 /5
By member886297 On 16th May 23 verified Verified student

The location is absolutely perfect, right between town and the university buildings. However the social aspect to living in studios isnt really there.

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Reply from Windsor House On 17th May 23
Student Review: 4.3 /5
By member1186296 On 16th May 23 verified Verified student

It’s an amazing place with a great location and the staff are really helpful

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Reply from Windsor House On 17th May 23
Student Review: 5 /5
By member1386276 On 16th May 23 verified Verified student

Windsor House is a good accommodation for me as a Chinese student. It is easy to collect package and contains a good gym. also I love the cinema and VIP room. The light in the aisle is always bright. Feel so safe in this accommodation.

Value for money
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Reply from Windsor House On 16th May 23
Student Review: 4 /5
By member486274 On 16th May 23 verified Verified student

please fix the lift asap. sometimes it could be very noisy outside because of the central bar, especially during summer times. Please improve it. Also, sometimes there are fewer social activities compared with other student accommodations, maybe holding more events could do better

Value for money
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Reply from Windsor House On 16th May 23
Student Review: 4.9 /5
By member886273 On 16th May 23 verified Verified student

Anything is great!! Five star recommendations!

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Reply from Windsor House On 16th May 23
Student Review: 4.1 /5
By member486272 On 16th May 23 verified Verified student

Looks lovely, really nice place to try and relax

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Reply from Windsor House On 16th May 23
Student Review: 4.4 /5
By member986268 On 16th May 23 verified Verified student

The accomodation is located in the heart of the city. Grocery shop is around the building (Sainsbury's and Tesco). Also, it is near the train station witin 5mins walk.

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Reply from Windsor House On 16th May 23
Student Review: 4.9 /5
By member1086244 On 16th May 23 verified Verified student

Couldn’t be happier with my accommodation ,all the staff are so friendly and make you feel so at home . I’ve been in love with my room since my viewing and over the the moon with the facilities hello student has to offer .

Value for money
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Reply from Windsor House On 16th May 23
Student Review: 4.1 /5
By member786161 On 15th May 23 verified Verified student

Premium room’s excellent location but a bit too pricey

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Reply from Windsor House On 16th May 23
Student Review: 4.6 /5
By member586158 On 15th May 23 verified Verified student

Great student accommodation with an excellent team and very reliable support!

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Reply from Windsor House On 15th May 23
Student Review: 5 /5
By member683824 On 7th April 23 verified Verified student

Windsor House is ideally located right in the heart of Cardiff City Centre. The benefits include: easy access to public transport, within walking distance of Uni, fantastic location within easy reach of nightlife, cultural activities (Cardiff Castle, the Museum etc) and some great places to eat and drink (Cardiff Market, St David’s Arcade etc). With plenty of roomy studio flats, it also has a gym, cinema room and communal / study spaces all kitted out with sleek modern designs. The team are great! Friendly and knowledgeable managers with Mial and Ash, great reception staff with Nadia and Steph, and supportive caretakers in Chris and Ben. Over the last two years the whole team have become friends and family making me feel at home and giving me lots of support and encouragement. Really cannot recommend this place highly enough, but the dedicated and hardworking team (who are available 24/7) really is the best selling point if you want something that feels like home!

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Reply from Windsor House On 11th April 23
Student Review: 4.7 /5
By member1381422 On 16th March 23 verified Verified student

Overall, the staff are incredibly helpful and whenever I have issues, Ben is always there to help out. Shout out to Ben for always being helpful. And to Steph for always talking to me when I need a little pick me up.

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Reply from Windsor House On 22nd March 23
Student Review: 5 /5
By member580684 On 8th March 23 verified Verified student

Big slay! Steph and all the staff are lovely. I have never felt more at home away from home ❤️

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Reply from Windsor House On 8th March 23
Student Review: 4 /5
By member578791 On 17th February 23 verified Verified student

Excellent staff and very friendly.

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Student Review: 3.7 /5
By member678386 On 14th February 23 verified Verified student

Maintenance has never replied to any requests and have not yet fixed anything in the room. More frequent and better cleaning of corridors, laundry and social spaces should be done. Room when first arrived was disgustingly dirty and was not cleaned after the previous tenant and before my arrival and this was confirmed by the cleaner. Maintenance never responded to my request especially for the mould in the bathroom which is unhealthy. Other than this, experience is nice, reception people are lovely especially Nadia.

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Reply from Windsor House On 5th April 23
Student Review: 3.7 /5
By member478385 On 14th February 23 verified Verified student

Very nice experience! However the corridors and the social rooms could be cleaner and maintenance hasn’t replied to my requests when I first arrived!

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Reply from Windsor House On 17th March 23

Considering Windsor House?

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