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- 47 mins
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https://www.sanctuary-students.com/student-accommodation/london/lilian-knowles-house
Most helpful review
Great location and room is good. Issues over maintenance take a while to fix with very poor communication on plans to resolve ongoing problems. Rooms were also not ready for us when we moved in as a number of kitchens needed to be replaced indicating checks were not done prior to arrival.
Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
South West London Hall Rankings
| Park House - Earls Court | #5 |
| Tribu | #6 |
| Davidson House | #7 |
| Quebec House | #8 |
| Lilian Knowles House | #9 |
| Sidney Webb House | #10 |
| Rosebery Hall | #11 |
| Wilson House | #12 |
| New Orient House | #13 |
| High Holborn Residence | #14 |
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Most helpful review
Great location and room is good. Issues over maintenance take a while to fix with very poor communication on plans to resolve ongoing problems. Rooms were also not ready for us when we moved in as a number of kitchens needed to be replaced indicating checks were not done prior to arrival.
Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
Lilian Knowles House Information
| Telephone | 0300 123 5050 |
| Postcode | E1 6HQ |
| Price from | £216.35 per week for 25/26 (subject to availability) |
| Top tip | Lilian Knowles House is available exclusively to postgraduates at The London School of Economics in a fantastic central location. Visit website for more details! |
Room Types
Single Rooms Standard Ensuite - size 2
Single Rooms Standard Ensuite - size 2 (lower ground)
Single Rooms Standard Ensuite - size 1
Single Rooms Standard Ensuite - size 1 (lower ground)
Single Studios Large Studio
Single Studios Studio B
Single Studios Studio A
Single Apartments One Bed Apartment
Single Rooms Standard Ensuite - size 2
Single Rooms Standard Ensuite - size 2 (lower ground)
Single Rooms Standard Ensuite - size 1
Single Rooms Standard Ensuite - size 1 (lower ground)
Single Studios Large Studio
Single Studios Studio B
Single Studios Studio A
Amenities
This property offers all-inclusive bills, common room, free broadband, on-site laundry, courtyard, computer room, vending machines, free contents insurance, on-site security & CCTV. Discover more!
Popular
- Common Room
Features
- Common Room
- Communal Kitchen
- Vending Machines
Internet Access
- Broadband
- WiFi
Laundry
- Coin-operated Communal Laundry
People/Staff
- Courtesy Officer (24-hour Patrol)
Recreational Facilities
- Outdoor Area
Security & Safety
- CCTV / Surveillance Cameras
- Secure Building Entry
Services
- Contents Insurance
Special Policies
- No Smoking
Study Support
- Computer Lab
Transport
- Bike Storage
Travel Times
Lilian Knowles House is situated in the city centre & within walking distance of transport links, Spitalfields Market, shops, restaurants, historical attractions, museums & cultural attractions.
London School of Economics and Political Science (LSE)
Houghton Street, London47 mins18 mins23 mins2.5 mi
Lilian Knowles House Biography
Lilian Knowles House offers residence purposefully designed student accommodation exclusive for postgraduates studying at The London School of Economics, which is only minutes away via public transport. You have plenty of attractions and various forms of entertainment to explore, all within walking distance. Zone 1 Liverpool Street station is also a short walk away, making commuting easy.
After a long day of class, you can unwind in the common room and watch TV or relax outside in the courtyard. To ensure your stay is as convenient as possible, there is Wi-Fi, all-inclusive bills, free contents insurance, bike storage, on-site laundry facilities, vending machines, and even a computer room. For an added sense of security, there is electronic entry, 24-hour staff cover, on-site security, and CCTV.
Lilian Knowles House has a wide selection of homey rooms to choose from, ranging from en-suite rooms to studios and one-bedroom flats. If you prefer your privacy, you can opt to stay in a studio or one-bedroom flat as these rooms come fully equipped with a kitchen and living space. Alternatively, if you are wanting to stay with friends or have more of a social experience, you can stay in an en-suite room with a shared kitchen and lounge.
Hurry and book your room today!
Q&A
Q
There have been COUNTLESS hot water outages since last October, and they happened three times this week. Could Sanctuary buy a new boiler and give us REFUND because you didn't meet the essential requirement in our contract?
By member12131204 On 24th January 25
Reply from Lilian Knowles House
On 5th February 25
Thank you for bringing this to our attention, and we sincerely apologise for the ongoing hot water issues you’ve experienced. We completely understand how disruptive this has been, and we truly regret that this has continued for such an extended period. The temporary boilers have been service and should carry on without further interruptions. Work is being carried out to lay the ground work for the installation of the new boiler. Further communication will be sent out once the installation is complete and the boiler is ready to be switched on.
Regarding your request for a refund, we encourage you to contact our management team directly so we can discuss your situation in more detail and ensure any concerns are addressed appropriately. We value your feedback and are committed to improving your experience moving forward.
Q
How much travel costs dlr train for university of the west of Scotland London campus to Lilian Knowles house
By member887690 On 19th June 23
Reply from Lilian Knowles House
On 23rd June 23
Lilian Knowles House is only available to Postgraduates students from London School of Economics. TFL journey planner can help with travel cost Keeping London moving - Transport for London (tfl.gov.uk).
Q
Hello,
WE are 3 french students at Amos Business School and WE move to Amos London to study 4 months between sept and déc 2022. WE are looking for renting 3 rooms.
What can you suggest ?
Thank you very much .
By member669318 On 2nd June 22
Reply from Lilian Knowles House
On 4th July 22
We'd love to have you stay with us but we only accept LSE post grads but good luck with your search and hope you enjoy living in London as much as we do!
Q
Ask a new question about Lilian Knowles House
All the Answers You Need About Student Accommodation
What tenancy length do I need?
Some students choose to stay during the academic year, whilst others – particularly international students – require a tenancy that covers the entire year. You can also find student accommodation that is available for one or two terms, classified as a “short stay” on our search filters.
Should I stay in catered student accommodation?
This is totally up to you! Catered accommodation means you will be served meals at set times in a dining hall, and you’ll likely have access to fewer kitchen facilities than if you were to stay in self-catered accommodation.
What is a guarantor and do I need one?
A guarantor is a person who signs a contract to agree to pay your rent if you are unable to. Most university accommodation requires a guarantor, and this applies to both domestic and international students.
Will I need to pay a deposit on student accommodation?
Most likely, yes, you’ll need to pay a deposit. This will be refunded at the end of your stay as long as there is no damage to the room or property.
What bills will my rent include?
If you are staying in university-run accommodation or private halls, your rent should include any utilities such as electricity, gas, water, and internet. Students are not required to pay council tax, however you may need to fill in an exemption form so make sure you check with your local council.
What is purpose-built student accommodation?
Purpose-built student accommodation (PBSA) are residential buildings designed for students. They are often located close to campus, boast modern facilities, include all bills, and often have staff on site to assist residents.
Will my student accommodation be furnished?
Student accommodation is typically fully furnished. Your room should include at least a bed, clothes storage, desk and chair. You’ll likely need to bring things such as bedding and kitchen utensils, but we have a full list here of everything you’ll need.
Read Lilian Knowles House Reviews
i really enjoy the residence and its location (right next to spitalfields market and a few tube stops). the rooms are a bit outdated, but it's great to have your own bathroom and everything is ready for you when you arrive (wifi, kitchen, desk, etc.) however, the boiler seems to be broken all the time. The staff are great about responding to it, but as someone who has lived in plenty of dorms before and has never dealt with this issue ever, it's not really clear why there's such a problem.
Horrible hot water system, unpredictable water cutoffs during winter.
Overall not bad, but key and nightguard are problematic.
Great location, very nice rooms, staff are helpful but there have been some recurrent problem (ie hot water)
Very nice people, central London location, very convenient, weekly cleaning, very nice
good accommodation bad hot water
There were several hot water outages, but we always tried to solve them and provide compensation, and the repair and other services were very timely.
Thank you for sharing your feedback. We sincerely apologise for the inconvenience caused by the hot water outages. We are glad to hear that our team was able to address the issue and provide timely repairs. We always aim to resolve such matters as quickly as possible, but we understand how frustrating these interruptions can be. Your patience and understanding are greatly appreciated, and we will continue to work on improving our services to ensure a more seamless experience for the rest of your stay
There are two glaring problems in my experience: (1) the constant lack of hot water which has been truly a nightmarish experience over the winter, to the point where I felt sick because of the low temperatures combined with the impossibility of taking a hot bath and (2) the awful way we've been treated by the staff, with the general lack of basic politeness and some graver instances of just blatant rudeness. Imagine being spoken to as if you're an imbecile for asking a simple question for which the answer is not obvious, as well as being treated like your (extremely reasonable) complaints are senseless. The staff is generally snobbish. Other than that, in their favour, I can indeed say that the property is in an excellent location and my room has adequate furniture and the kitchen is adequately clean. The social spaces are tolerable, if a bit outdated. If I had just a bit more money, I'd not stay here.
Thank you for sharing your detailed feedback. We genuinely regret the issues you've encountered during your stay, particularly the lack of hot water and the treatment you received from our staff. We understand how frustrating this must have been, especially during the winter months, and we deeply apologize for the discomfort this caused you. Regarding the staff, we strive to offer respectful and helpful service, and we're truly sorry that your experience did not reflect that standard. We will address this with our team to ensure future guests do not feel the same. We're glad to hear that you appreciated the location and the cleanliness of your room, but we understand that these positives were overshadowed by your other concerns. We sincerely appreciate your feedback and will use it to improve our services to ensure a more pleasant experience.
everything is great except the hot water！ but it is super happy to receive the discount from your management service.
Thank you for your feedback! We’re so glad to hear that everything has been great overall, though we sincerely apologise for the issues with the hot water. We understand how important this is and are working to resolve it as quickly as possible. We're also happy to hear that the discount was appreciated! Your satisfaction means a lot to us, and we hope to make your next experience even better.
Overall, great location! I enjoy all of the things that we can do around the apartment, and the closeness to large public transportation stations. It has nice, large, beds and good in-room amenities.
Thank you for your wonderful review! We're so pleased to hear that you’re enjoying the location, nearby transport options, and the in-room amenities. It’s great to know that the beds are comfortable and that you’re making the most of everything the area has to offer. We truly appreciate your feedback and hope to continue providing you with a great stay!
Great location and room is good. Issues over maintenance take a while to fix with very poor communication on plans to resolve ongoing problems. Rooms were also not ready for us when we moved in as a number of kitchens needed to be replaced indicating checks were not done prior to arrival.
Thank you for your review. We’re glad to hear you enjoyed the location and your room. However, we’re truly sorry for the delays with maintenance and the lack of communication regarding the ongoing issues. We also apologise that your room wasn't fully prepared upon arrival – this should not have happened, and we will be reviewing our checks to ensure this doesn’t occur again. Your feedback is important to us, and we’re committed to improving these areas moving forward.
flat floods frequently, no hot water for many weeks
Thank you for your feedback. We sincerely apologise for the flooding issues and the lack of hot water you’ve experienced. This is certainly not the standard we aim for, and we understand how frustrating it must have been. Please know that we are addressing these matters urgently to prevent them from happening in the future. We appreciate your patience and hope to improve your experience moving forward.
Has been pretty good. Apart from constant issues around hot water interruptions especially around winter time which were a great source of inconvenience.
Thank you for sharing your thoughts. We’re pleased to hear that your experience has generally been good, but we truly apologise for the hot water interruptions, particularly during winter. We understand how inconvenient this can be and are actively working to improve this issue. Your feedback is invaluable, and we appreciate your patience as we strive to make your stay more comfortable.
Overall good, but need some improvement in hot water
Thank you for your feedback! We’re glad to hear that your overall experience was good. We apologise for the hot water issue and understand how important it is. Rest assured, we’re working on the boiler replacement. We appreciate your patience and hope to make your stay with us even better!
The location is really nice. There’s weekly cleaning and regular parties! The overall experience is pretty good!
Thank you for your lovely review! We're so glad to hear that you’re enjoying the location, weekly cleaning, and the regular parties. It’s great to know that your overall experience has been positive. We hope to keep providing you with a fantastic stay!
The accommodation is overall okay, but there are lots of water issues and they take a long time to resolve.
Thank you for sharing your feedback. We’re glad to hear that the accommodation has been okay overall, but we sincerely apologise for the water issues you've encountered. We understand how frustrating this can be and are working to address these concerns, more update will be provided. Your input is valuable, and we appreciate your patience as we work towards improving the experience for all our residents.
Great staff, but when I moved in it hadnt't been cleaned at all. The water is always off, and they took over three months to fix my oven. But other than that, its been really lovely!
Thank you for your feedback and for highlighting our great staff! We’re sorry to hear about the cleaning and maintenance issues you experienced – this is certainly not the standard we aim for. We’ll take your comments on board to ensure improvements in these areas. It’s good to know that, despite these challenges, you've still had a lovely experience overall. We truly appreciate your patience and hope to make your continued stay even better!
An excellent and safe location with a large range of amenities and close to key facilities. Good value for money
Thank you for your wonderful review! We're thrilled to hear that you found the location safe, well-equipped, and conveniently close to key facilities. It's great to know that you felt it offered good value for money.
Since October last year, there have been more than ten hot water outages, with four occurring just this past week alone. Despite reporting these issues, writing an email to Lilian Knowles House for a refund has proven futile. Their responses merely state that a maintenance worker has been contacted and that they "understand our concerns." However, the reality is that the staff handling these complaints do not live here and seem to completely disregard refund-related requests. We strongly demand compensation and a refund for these repeated and unacceptable disruptions. Don't book this accommodation unless you can take freezing cold water in London's winter.
Thank you for sharing your concerns, and we sincerely apologise for the ongoing hot water outages you’ve experienced. We completely understand how frustrating and inconvenient this must be, especially during the winter months. Please know that we take these issues seriously and are committed to resolving them as quickly as possible. We regret that our previous responses have not met your expectations, and we understand your dissatisfaction with the situation. I can assure you that our team is actively working to address the root cause of the hot water disruptions, and we will continue to prioritise resolving these issues for all residents. Regarding your request for compensation, we truly value your feedback and want to ensure you are fully supported. Please contact us directly by email so that we can discuss this matter further and find a resolution that is fair and satisfactory. Once again, we apologise for the inconvenience this has caused, and we appreciate your patience as we work towards a permanent solution.
The location couldn't be better, and it is walkable from school. The hot water runs out all the time, and packages are frequently lost for a few days. There is a general sense that things don't reliably work. I live on the 6th floor and the elevator was on and off broken for a month. Whether there will be hot water for showers on any given day feels like a dice roll. There usually is, but every week or two there's not for a while. The fridge has broken a few times, the oven has broken a few times, etc. etc. The staff do their best to address these issues, but they're still kind of constant. I believe the rate is much lower for the market rate for the neighborhood--which again is awesome. All in all, the situation is not ideal and somewhat annoying, but it could be much worse and I won't regret having lived here for a year.
Thank you for your honest feedback. We’re glad to hear that the location and the affordable rent have been positive aspects of your experience here. We’re also grateful for your understanding regarding the challenges you’ve faced during your stay. However, we sincerely apologise for the ongoing issues with the hot water, the elevator, and the appliances. We recognise how important reliability is in your day-to-day life, and we take your comments seriously. Our team is actively working to address these concerns, and we will continue to make improvements to ensure a more consistent experience for all residents. We truly appreciate your patience and your thoughtful perspective. If any further issues arise, please don’t hesitate to reach out so we can resolve them as quickly as possible. Thanks again for your valuable feedback, and we hope the remainder of your time here is more comfortable.
There is no hot water half of the time I have lived in this accommodation. This is getting ridiculous. It’s impossible to shower with ice cold water in the winter. All residents deserve to receive a refund!
Thank you for your feedback. We do apologise for the inconvenience caused by the hot water interruptions. Our contractors are currently carrying out the necessary groundwork in preparation for the installation of the new boilers. Additionally, we are in ongoing discussions with the contractors regarding the fault with the temporary boiler. We appreciate your patience as we work to resolve these issues. Your comments will be passed on to senior management. You can contact us directly to formally put forward your request in writing for compensation.
Great accomodation in an even better location. I would appreciate more transparency from maintenance regarding causes of water shortages etc, but overall a good experience.
Thank you for your feedback. We're delighted to hear that you've had a positive experience with the accommodation and its location. We understand your desire for more transparency from the maintenance team, especially when it comes to issues like water shortages. We will take your comments on board and work towards providing clearer communication on such matters moving forward. Thank you once again for sharing your thoughts, and we're pleased to know you've had an overall good experience with us.
I have been staying at Lilian Knowles House for several months, and while the location and facilities initially seemed promising, the ongoing issue with the lack of hot water has been incredibly frustrating. It is unacceptable for a student residence to have such a basic necessity unavailable so frequently, especially during winter. Despite raising complaints, the problem remains unresolved. Considering the significant rent we pay, I believe a partial refund or compensation is warranted. I hope management takes this issue seriously and resolves it promptly for current and future residents.
Thank you for your feedback. We are glad to hear that you find the location and facilities promising. We completely understand how frustrating the ongoing hot water issue has been, and we are actively working with the contractors to resolve the fault with the temporary boiler. Your comments will be passed on to senior management for further consideration. If you would like to formally request compensation, please feel free to contact us directly and submit your request in writing. Thank you again for your patience, and we will continue to work towards resolving this issue as quickly as possible.
No Hot Water All the Time!!!!!!!
Thank you for your feedback. We do apologise for the inconvenience caused by the hot water interruptions. Our contractors are currently carrying out the necessary groundwork in preparation for the installation of the new boilers. Additionally, we are in ongoing discussions with the contractors regarding the fault with the temporary boiler. We appreciate your patience as we work to resolve these issues.
The receptionists are very mean generally, and most important WE DO NOT HAVE HOT WATER. They keep saying that apologies and thank you for our understanding but we do not understand. We keep requesting them to fix it but they do not care. How can you leave 300 people without hot water in winter for days!!!!!! Horrible, do not come
Thank you for your feedback. We will certainly use your comments to help improve our service. We apologise once again for the inconvenience caused by the hot water interruptions. Our contractors are currently carrying out the necessary groundwork in preparation for the installation of the new boilers. Additionally, we are in ongoing discussions with the contractors regarding the fault with the temporary boiler. We truly appreciate your patience as we work to resolve these issues.
Good value for money but repeated instances of lack/loss of hot water (once a week or so since the beginning of nov) in the winter and poor communication regarding this issue has made living at Lillian Knowles house stressful and frustrating.
Thank you for sharing your experience. It's great to hear that you feel Lilian Knowles House provides good value for money. We do apologise for the inconvenience caused by the hot water interruptions and for the lack of communication. Our contractors are currently carrying out the necessary groundwork in preparation for the installation of the new boilers. Additionally, we are in ongoing discussions with the contractors regarding the fault with the temporary boiler. We appreciate your patience as we work to resolve these issues.
Half of the time there is a problem with hot water, even during winters. We would like some refund from the management
Thank you for taking the time to leave us a review. We apologise for the inconveniences caused by the hot water interruptions. Your comments will be passed on to senior management. You can contact us directly to formally put forward your request in writing for compensation.
a lot of times we lose hot water
Thank you for your feedback, and we’re really sorry to hear about the ongoing hot water issues. We understand how frustrating this can be, and we apologise for the inconvenience it’s caused. We are actively working to address the problem and improve the reliability of the hot water supply. Your comfort is important to us, and we appreciate your patience while we sort this out. If you experience any further issues, please don’t hesitate to reach out so we can assist you as quickly as possible.
A very convenient way of living as a student being in London only for a year.
Thank you for your feedback! We’re so glad to hear that you’ve found it a convenient way to live during your time in London. It’s great to know that the accommodation is working well for your student lifestyle. If there’s anything we can do to make your stay even better, feel free to let us know!
no hot water every now and then... takes long for staff to fix things
Thank you for your feedback, and we’re sorry to hear about the recurring hot water issues and the delays in getting things fixed. We understand how frustrating this can be, especially when it takes a long time for staff to resolve the problem. Please rest assured that we are aware of these concerns and are working to improve response times and ensure a more reliable service. We really appreciate your patience, and we’ll do our best to address this issue promptly going forward. If you need immediate assistance, please don’t hesitate to reach out directly.
The facilities inside room are old and there sometimes happen that no hot water
Thank you for your feedback, and we’re sorry to hear that the facilities in your room aren’t meeting your expectations. We understand that having no hot water can be particularly frustrating, and we sincerely apologise for any inconvenience caused by these issues. We’re actively working to improve the facilities and resolve any hot water outages. Your comfort is important to us, and we appreciate you bringing this to our attention. If you encounter any further problems, please let us know, and we’ll do our best to address them as quickly as possible.
It takes a very long time for the team to respond to maintenance requests (or they never respond sometimes). There has been frequent hot water outages and sometimes it took over 24 hours for the issue to be resolved, leaving students with only cold water during the freezing winter months.
Thank you for your feedback, and we're truly sorry to hear about the delays in responding to your maintenance requests and the frequent hot water outages. We understand how disruptive this must have been, especially during the colder months, and we sincerely apologise for the inconvenience caused. Please know that we take this matter seriously and will be reviewing our maintenance processes to ensure faster response times and better communication. We're committed to resolving these issues and improving the experience for all our residents. Your comfort is important to us, and we appreciate your patience as we work to address these concerns. If you have any immediate issues, please don’t hesitate to reach out directly.
Barring a couple of instances of hot water outage, the accommodation has been a good place to live at.
Thank you for your feedback! We're glad to hear that, overall, you've had a positive experience living at the accommodation. We apologise for the instances of hot water outages and understand how frustrating that can be. Please rest assured, we're working to resolve any issues and ensure everything is running smoothly. If there's anything else you'd like to discuss, don’t hesitate to reach out!
Overall, Lilian Knowles House is a great accomodation to stay considering the price, area and social experience. The maintainance of the building however, can be much better.
Thank you for your feedback! We’re thrilled to hear that you’re enjoying the price, area, and social experience at Lillian Knowles House. We do, however, take your comments about maintenance seriously and will work on improving those aspects. Your comfort is important to us, and we appreciate you bringing this to our attention. If there’s anything specific you think could be improved, we’d love to hear more.
I initially had hot water issues, but they always have been very proactive to resolve any issues we have.
Thank you for your feedback! We’re really pleased to hear that, despite the initial hot water issues, you’ve found us proactive in resolving any problems. We truly appreciate your patience and understanding, and we’ll continue to ensure everything is sorted quickly. If anything else comes up, don’t hesitate to reach out!
I have met a lot of friends at LKH and absolutely love my time there. I’d be more happier if i got more sun but i guess thats just London!
Thank you for your lovely feedback! We're so happy to hear that you’ve made so many friends at LKH and are enjoying your time there. We can definitely understand wanting a bit more sunshine – unfortunately, London weather does have a mind of its own sometimes! But we’re glad to hear you’re making the most of it. If there’s anything else we can do to enhance your experience, do let us know!
Good accommodation! There’s some renovation issues but a great space
Thank you for your feedback! We're really pleased to hear that you're enjoying the space overall. We apologise for any renovation issues you've encountered, please contact us directly and will look into them to ensure everything is up to standard. Your comfort is important to us, and we appreciate your understanding as we work on improving the space. If you have any specific concerns, please don’t hesitate to let us know!
My flat flooded multiple times, my heating doesn’t work, my shower drain has never worked and the water pressure is horrible. There is never hot water and there is black mold
Thank you for your feedback, and we’re really sorry to hear about the numerous issues you’ve been facing in your flat. That must be incredibly frustrating, and we truly apologise for the inconvenience caused. We take these matters seriously and will escalate them to ensure they’re addressed as quickly as possible. We’ll work with our maintenance team to look into the flooding, heating, shower drain, water pressure, and hot water problems, as well as the mould issue. Please email the reception team so we can arrange a visit to your room. Your comfort is very important to us, and we appreciate your patience while we work on resolving these concerns. Please feel free to reach out if you need any immediate assistance in the meantime.
It has been a good experience living at Lilian Knowles House. We do face issues with hot water often but apart from that, I am happy with the locality and bedroom size. If I had to suggest someone an accommodation, I would definitely suggest. Lastly, admin services can be better. We get incorrect emails sometimes and some of the staff are not very approachable / biased.
Thank you for your feedback, and we’re happy to hear that your overall experience at Lillian Knowles House has been positive! We're sorry to hear about the ongoing hot water issues, and we fully understand how frustrating that can be. Please know that we are working to resolve it as quickly as possible. We're also grateful for your comments about the locality and bedroom size, and it's wonderful to hear you’d recommend the accommodation to others. We take your feedback about the admin services seriously and will look into the concerns you’ve raised regarding communication and staff approachability. Your comfort and satisfaction are important to us, and we’ll aim to improve these aspects moving forward. Thanks again for sharing your thoughts!
Great accommodation, and in a fantastic location with lots of shops/restaurants/bars nearby.
Thank you for your feedback! We're so glad to hear you're enjoying the accommodation and the fantastic location. It's great to know that the nearby shops, restaurants, and bars are adding to your experience. If you ever have any suggestions or need anything, feel free to reach out. Enjoy your time there!
Lillian Knowles is an amazing place to stay, the only issues are with maintenance. It’s takes far too long to resolve issues and we’ve had trouble with hot water since months. In all the other aspects it’s great
Thank you for your feedback, and we’re so pleased to hear that you’re enjoying your stay at Lillian Knowles overall! We’re truly sorry for the ongoing maintenance issues, especially regarding the hot water. We understand how disruptive that can be and apologise for the delays in resolving the matter. Please rest assured, we are actively working to address these concerns as quickly as possible, and we’re committed to improving the response times. Your comfort is very important to us, and we appreciate your patience as we sort this out. Thanks again for sharing your thoughts!
great location, and good facilities
Thank you for your feedback! We're delighted to hear that you’re enjoying the location and the facilities. If there's anything else you'd like to see improved or any suggestions you have, feel free to let us know. We’re always looking to make things even better!
Hopefully there’s no more shortage of hot water
Thank you for your feedback! We apologise for the inconvenience caused by the hot water issues, and we completely understand how frustrating that can be. We’re actively working on resolving
Even though the location is great, we’ve had many issues in the accommodation such as poor hot water supply.
Thank you for your feedback! We're really glad to hear you’re happy with the location. We apologise for the inconvenience caused by the hot water issues, and we completely understand how frustrating that can be. We’re actively working on resolving the situation and ensuring a reliable hot water supply moving forward. Thank you for your patience, and please don’t hesitate to let us know if there's anything else we can do to improve your experience.
In general, is a nice student hall. The rooms are clean and well equipped. The shared kitchen is ok. There are problems of maintenance that could be solved more diligently and that requiere the attention of the landlord more than the staff, like boiling renovation and prevention of floods.
Thank you for your feedback, and we're pleased to hear that you're happy with the cleanliness and equipment of the rooms. We also appreciate your comments regarding the shared kitchen. We’re sorry to hear about the maintenance issues you've encountered, and we understand how important it is to address matters like boiler renovations and flood prevention swiftly. We’ve recently installed a temporary boiler on site, and our contractors are currently working on the groundwork for the installation of the new boilers. Additionally, we're working with our asset team to implement an investment programme to address the causes of the recent leaks.
Had to take a cold shower at least once a month because the hot water didn't work.
Thank you for your feedback, and we sincerely apologise for the inconvenience caused by the hot water interruption. We completely understand how frustrating this must have been. We’ve since installed a temporary boiler on site, and our contractors are currently working on the groundwork for the installation of the new boilers.
Everything is great but the social space is quite smaller compared with other student accommodation.
"Thank you for taking the time to provide us with your feedback. We're delighted to hear that you found everything to your liking, apart from the social space." Is there anything specific about the social space that you felt could be improved, or is it more of a general feeling?
Definitely good value for money. Can't find a better accommodation at this price in central London! There is everything you need even though rooms and bathrooms are very small. Overall, amenities could be more modern, but the property is undergoing renovations this summer so hopefully it will be better in the future. There have been frequent water interruptions but I imagine the underlying problem will be fixed with the renovation. I got lucky and had great flatmates but know of friends who didn't have many interactions with the other students living in their flat. I'd definitely recommend it for a one-year stay.
Hello, Thank you for taking the time to leave us a review. I am pleased that you enjoyed your stay with us and have made friends, and found LKH value for money The planned renoovations of the summer and the pipe work repairs (sorry for the water interruptions) are all part of improving LKH for the future. Thanks for your recommendation. Kind regards Christine
I've had an incredible time at Lilian Knowles House!! best location in central London, made friends for life from all over the world and made amazing memories!! My room is very comfortable and so is the kitchen. Definitely great value for the location and the infrastructure. Absolutely loved my time at Lilian Knowles House!
Hello, thank you for taking the time to leave us a review. We value the feedback from our residents as they help us to continue to strive for excellence. I am pleased to know that you found our location suitable and that your room and kitchen was comfortable. I am also pleased that you enjoyed the community environment and have made friends for life. If you are around in the future, please stop by and say hello. Regards Christine
LKH has been very supportive of my needs and difficulties as an international student. 10/10 would recommend.
Hello, we would like to thank you for taking the time to leave us a review, it's very nice to receive feedback from our Residents. We are pleased to hear that as an international student, you found our team supportive, and for your 10/10 recommendation. Kind regards, Christine
Great experience throughout the year.
We are pleased that you have had a great experience staying at Lilian Knowles House. Thank you for also taking the time to share this feedback with us. We will share your feedback with our teams.
It was a good experience for me. Location is great.
Thank you for your taking the leave to leave us a feedback. We are pleased that you find the location suitable.
I love the location - very central, walkable distance from campus, and so many nice restaurants and cafes in the area!
Thank you for your taking the leave to leave us a feedback. We are pleased that you find the location suitable, and the local amenities.
the location is unbeatable for central london - could not ask for better
Thank you for your taking the leave to leave us a feedback. We are pleased that you find the location suitable.
Property is well managed and maintained. There were some water repair works this year during term which caused some difficulty, I wish we were informed ahead of term or had rent adjusted. This repair probably means that the property is in better shape for the next term however.
Thank you for taking the time to leave us your feedback. We will use your comments in continuing to improve our services.
A great experience to stay at LKH. Indeed felt like a Hope away from Home. Excellent staff, management & a great living experience. One of my best decisions to stay here at LKH.
Thank you for your review. We really appreciate you taking the time to leave us your feedback. We are especially pleased hear that you are happy with your decision to stay at LKH. Have a lovely day.
Any action to lower down the noise surrounding the house during the night will extremely improve the accommodating experience.
Thank you for your feedback. Please contact reception and we can discuss this further.
I am really happy I chose Lilian Knowles. People are really nice and the location is great!
Thank you for your feedback. We are pleased that you are happy with choosing Lilian Knowles House as your home away from home this year.
The value for money is particularly good. I really appreciate the fact that everyone has their own bedroom.
Thank you for your feedback. We are pleased that you found our accommodation value for money.
Central location with a lot of restaurants, pubs around with great public transport connectivity. Good place for students to live.
Thank you for your feedback. We are please you found our location convenient for local amenities and transport connections.
The location is really convenient. We can arrive at Tesco or Liverpool station in just three-minute walk.
Thank you for your feedback. We are pleased that you found our location convenient for local amenities.
Great location, good value for money, decent room-size!
Thank you for taking the time to leave us a feedback.
The rooms and en suite bathrooms are spacious enough, but the flat kitchen is extremely small. We have 6 chairs, and there's 7 of us in the flat! Even if we got another chair, there would be no physical space for it. The staff are nice, but every time we complain/ask for something to be fixed/solved, weeks go by without knowing what is going on. The common room is quite small but well furbished, it would be even better if we had a communal area in each flat, too. The cleaning of the flat kitchen, which is scheduled weekly by contract, doesn't happen regularly.
Thank you for the feedback, we would love to find out more so we can improve. It would be great if you come to Reception and let us know what flat you are in so we can help make things better!
Lilian Knowles House is a fantastically located student accommodation. The en-suite rooms are functional and reasonably sized. The staff is helpful, generally kind, and the common areas are nice to meet other people from the hall.
We appreciate the lovely review, it is a fantastic location isn't it, and a great community too! I will pass your compliments to the team - thank you!
Best thing about the hall is the area, very close to Old Spitalfields Market, 20 min walk to the Tower of London. Good connectivity thanks to Liverpool Street Station.
Thanks for the review, pleased to hear you love the great location as much as we do!
I love homey environments and Lilian Knowles provides exactly that! The management team who greet us at the door are the warmest and friendliest people and I always feel like I'm coming home. The quality of the rooms could be better - certain cupboards, closet and bathroom tiles are coming off so not sure if its worth the price, but the maintenance team are quick to fix issues.
Thank you for your feedback. We are pleased that the team makes you feel at home. Please let us know if you required any further maintenance repair.
Wifi sometimes doesn’t work properly, especially on my iPad at night. I sent inquiry several times os add to the provider but it hasn’t fixed yet.
Thanks for the feedback. If you pop to Reception we can contact the provider to get it fixed for you.
the only problem is cleaning!!!!!
Thanks for the review, sorry to hear about the cleaning. Please let us know which room you are in so we can investigate and make it better. Pleased to know all else is good!
Friendly staff. Great location with metro/train/bus stations nearby and lots of restaurants and grocery stores around. Internet connection broke once. The building is a little on the aged side.
Thanks for leaving us a review, our location is amazing isn't it! I will pass your compliments to the team, it will make their day.
Lilian Knowles is perfectly located! I am close to my university which means my commutes are not too long, and I am also situated in a bustling neighborhood with amazing food and sites to see.
Yes! It is a perfect location, we are glad you love it as much as we do!
The location is great! But the building is not updated and there is frequent maintenance issues.
Thank you for the feedback, the location is amazing isn't it! If you have any repairs we haven't fixed yet come tell us so we can sort it for you.
Pretty decent rooms. Kitchen in my flat was a bit small though. I wish there were more social spaces and a gym. Everything else is lovely.
So happy to hear the site is lovely, I will pass your compliments to the team - thank you!
I enjoyed my stay here, the staff is very friendly and the rooms are in an overall good condition. The area is really lively, but not one of the safest. Depending on where your window is facing, it can get quite loud though, especially on the weekends. Also, the bathrooms are quite small, which for me as a tall person is difficult sometimes. Overall, I‘m happy with my experience though.
I will pass your compliments to the team - thank you!
I am quite satisfied with my accommodation, even if some aspects could be improved. But generally, I would suggest Lilian Knowles to incoming students given the location and the proximity to the university.
Thanks so much for the great review and recommendation. Pop down to Reception and let us know which aspects we can improve!
Great location, clean rooms, nice staff members.
Thanks so much for the great review! We're really pleased you like your new home, and the team here at Lilian Knowles.
I've been really happy with my accommodation at Lillian Knowles - the location is amazing, the room is basic but comfortable an meets all my needs. I'd recommend.
Thanks so much for the great recommendation - we're glad you like your new home!
I'm happy with my room and flat. They are quite clean with relatively new fittings. Did face some issues with uncleaned shower drain and less refrigerator space in the kitchen.
Thanks for leaving us a review and sorry you had a couple of issues. It sounds like these are sorted now so please pop in to Reception and tell us if they aren't.
Maintenance takes a very long time and many things in the flat are broken or missing
Really sorry you have stuff missing in your room. If you let us know at Reception what you need we will sort it out for you.
The accommodation has a perfect location and the rooms are pretty confortable. The staff is always here to help you!
Thanks so much for the lovely review, we're so happy to receive it and that you like living here as much as we like working here!
The space is well-maintained with security and management looking after the well-being of students. My biggest issue is the lift has been under maintenance for the past several days and we have not received updated communication on the status.
Thanks for leaving us a review, really happy to know you like the team here. Sorry it took us a couple of days to fix the lift. It is working now and an email sent to all residents of the block to let you know.
A least each weekend they should live some biscuits or food to feel more comfortable in the accommodation.
Thanks for the review and the feedback, we think that is a really good idea! If you pop down to Reception now we have some Halloween candy to give out.
All in all nice accommodation. I have no major problems. However, reported an issue with microwave a couple weeks ago and no action taken yet. Still, staff is okay and try to help with issues.
Thanks for the nice review, we're really happy you like it here. Sorry about the microwave. If you let us know your flat we will deliver you a new one.
Located in very good location and the room is cozy enough for the rental prices paid.
Thank you for taking the time to leave us a review. We are pleased that our location and rental price was suitable for you.
Lilian Knowles house was a great place to stay because it was super connected. Just a 3 minute walk to Liverpool street station and with a boots, Sainsbury's, Tesco and halal KFC very closeby. Also just a few minutes walk from the iconic bricklane, spitalfields, moorgate park. Very buzzing area. Apart from a couple of maintenance issues the accommodation in itself was great, the reception staff was very nice and the events coordinators made sure everyone enjoyed things.
Thank you for taking the time to share your experience of your stay at Lilian Knowles House. We are pleased that the location and local amenities were convenient for you. We appreciate your feedback about the staff and the events provided.
Had a really amazing experience!
We are pleased to hear that you had an amazing experience at Lilian Knowles House. Thank you for taking the time to leave us a review.
Good experience overall, but certain parts of the accommodation are old and not maintained very well. Additionally, there are occasional problems with fire alarm and water leaks
Thank you for taking the time to leave us a review. We are pleased you had a good experience staying with us. We welcome your feedback on the leaks and the fire alarms. We have recently replaced both our fire panels and have carried out checks of detectors in the corridors and bedrooms. We have and are continuing to carry out repairs to our pipe work.
I really enjoyed my stay at Lilian Knowles House. Before I moved in I was quite put off by the Google reviews, but I guess only the people who had (or found) a reason to complain are writers of reviews. The staff are very friendly and helpful and coming home after a long day and being greeted by name makes you feel at home, even in a big, unfamiliar city.
Thank you for taking the time to leave us review of your experience of staying at Lilian Knowles House. We are pleased to hear that you enjoyed your stay with us and that the interaction with the staff made you feel at home.
It's ok. There are some issues which sometime promptly sometime not promptly fixed. The best things abt this place is probably location
Thank you for taking the time to leave us a review. We are pleased that you find our location favourably, and that we address some issues promptly. We would like to use your feedback to make things right for you, if you would share more details of the issues which were not promptly fixed.
The space itself is fine but the management is terrible. Any problems take forever to fix if they are ever fixed, constant plumbing issues and fire alarms
Thank you for taking the time to leave us a review. We are sorry to hear that the repair process was longer that your expectation. Some repairs can take longer due to the nature of the repair and the parts required. We would like to make things right for you if you want to share more information directly to us.
perfect location next to Liverpool street station, nice refurbished rooms, helpful reception employees, overall very good accommodation to stay in.
Thank you for taking your time to share your feedback with us. We are pleased that you found the location of our residence to be perfect, enjoyed your stay with us and found our reception team helpful.
My experience has overall been good and comfortable. The location and value for money are great. Some areas of improvement could be the organisation aspect on the first day of moving in and maintenance of property (there were floods in our block for example).
We are pleased to hear that your stay with us has been good, the location is great and value for money. We welcome your feedback on the checking in experiences and maintenance. We will use your feedback to improve our service.
Great location, good value of money but the management is under expectation. Fire alarms goes off too often at unpredictable times and water pipes often get broken
Thank you for taking time out to leave us a review. We are pleased that you found our residence value for money but found our management under expectation. We will use your feedback to make things better so if you would like tp give us more details about what went wrong, we can try to put it right. We are working on improving the maintenance of our residence. We have taken actions which has seen the number of false activations reduce.
The life in the b building facing artillery lane was challenging with little light, screaming ppl, party occurring just across the street. However, the cleaning was very high in quality so I appreciate it.
Thank you for taking time out to leave us a review. We are pleased that you the cleaning of our residence of great quality. Lilian Knowles House is based in a lively neighbourhood with great amenities, and we are sorry that you were affected by this.
A pleasant stay, but management response time could be better.
Thank you for taking time out to leave us a review. We are pleased that you had a pleasant stay, and we will use your feedback to improve our response time.
It's a good place, specifically because I stayed in one of the studio rooms. On the whole, no complaints with regards to my experience.
Thank you for taking time out to leave us a review. We are pleased you enjoyed your stay with us.
Lots of issues with flooding throughout the year that was not compensated at all.
Thank you for taking the time to leave us a review. This is to confirm that we have been carrying out extensive maintenance repairs to tackle the issues with leaks across the site.
great location, all amenities nearby
Thank you for taking time out to leave us a review. We are pleased that you found our location to be great, with local amenities necessary for you.
Met some nice people, and the location cannot be beat.
Thank you for taking time out to leave us a review. We are pleased that our location is great and that had the opportunity to meet people some nice people.
The only good thing about this place is its location. this accommodation has been neglectful when it comes to maintaining basic amenities. For instance, there has been an ongoing problem with a broken blind in my room since the day I moved in. This not only affects my privacy but also compromises the overall comfort and functionality of the living space. Despite repeatedly requesting a replacement, no action has been taken to resolve this matter, leaving me frustrated and dissatisfied with the level of service provided.
Thank you for taking the time to leave us a review, and we are sorry that our maintenance services as not met your expectation. We would like to make things right for you if you can provide more information to us directly. Please mark for the attention of the accommodation manager. Thank you
Location is the only upside of this student accommodation. Looking back, I would not repeat this experience again. Very traumatising experience.
Really sorry to hear that you didn't enjoy your stay with, if you would like to give us more details about what went wrong, we will use your feedback to improve our service.
Cheap, top location. However poorly maintained and very frequent water leaks and fake fire alarms
Thank you for taking time out to leave us a review. We are pleased you found our accommodation affordable with great location. We will use your feedback to improve our maintenance.
Best location with excellent value for money. The room size is great. Facilities are also clean. Enough laundry machines
Thank you for taking time out to leave us a review. We are pleased that you found our residence value for money and a fantastic location, with great size rooms and clean facilities.
I loved living in Lilian Knowles House - the location is absolutely incredible. Further, every room has a private bathroom, which is a steal for the price paid per week! This is a really nice place to spend a year while studying.
We are pleased you enjoyed your stay at Lilian Knowles House, we thank you for your feedback.
All in all, it's an affordable place to live in Central London. It's so strategically located, no complaint about it! However, the building maintenance needs to be improved as there have been quite a number of flooding/pipe bursts incidents occurred.
We appreciate you taking the time to share your feedback with us. This is to confirm that we are carrying out maintenance repairs across the site to improve our building for the future.
Great location and kind staff but room has flooded multiple times (which as been a problem in the past) and the management team seems completely uninterested in fixing the root plumbing problems.
Thank you for your feedback. Sorry to hear that you don't think we got the leaks fixed fast enough but good to hear that you liked our site team and location.
The management staff at LKH is SO horrible that it takes away from the other pleasant experiences of the form. They are rude, unwilling to listen, and extremely terrible unprofessional. I would not recommend anyone to live here and suffer the inevitable experience of talking to the support staff. From the cleaning staff to the reception management, utter disregard for residents and rude behaviour is persistent. The quality of room is fine and the location is excellent but it does not compensate for the management’s attitude.
Really sorry to hear the management staff at LKH weren’t able to help in this instance and didn’t meet the standards we would like. We will use your feedback to make things better for the future. If you would like to give us more details about what went wrong, we can try to put it right for you. Pleased to hear you liked the location and room though.
Bad maintenance. Rude, lazy staff at the front desk and in housekeeping. Common areas not cleaned regularly. Would not recommend staying here.
Really sorry to hear you didn't enjoy your stay with us and had issues with our maintenance, cleaning and office teams. We will use your feedback to make things better so if you would like to give us more details about what went wrong, we can try to put it right for you.
I have run into multiple issues while living at Lilian Knowles, including extremely rude staff, an unresponsive studen warden, security concerns, and broken appliances. I so wish I had gotten an apartment instead of paying high rates to live in this building.
Really sorry to hear about your issues at LKH and that our team at site didn’t meet the standards we would like. We will use your feedback to make things better for the future. If you would like to give us more details about what went wrong, we can try to put it right for you.
Value for money! Great location
Thank you for taking time out to leave us a review. We are pleased that you found our residence value for money and a fantastic location.
Poor sound insulation. You can hear exactly every step from above. Congratulations to you if he or she is an active walker who sleeps late night and wakes up in the early morning. You can barely sleep and concentrate on work because the walking sound can wake you up in awkward hours. Terrible sleeping and living experience. WiFi and internet service are not available few days this month. The common room and study room are quite small when comparing to some of the LSE postgraduate halls. Also, free printing service is not provided. The only good thing is the location. It's near the Spitalfield Market, 24-hour supermarket, Liverpool Street and Algate East stations, and Shoreditch. The transportation network is good.
Really sorry to hear about your issues at LKH. We have since changed internet providers and service levels have improved. Pleased to hear you liked the amazing location and transport links though - we love it too!
Terrible experience. WiFi is constantly broken and no intention of hall management to fix it. Warm water is off for days. Laundry room is more broken than fixed. Hall management takes weeks to respond to emails or just ignores it completely.
Really sorry to hear about your issues at LKH and that we weren't able to meet the standards we would like. We will use your feedback to make things better for the future and now have a different internet provider with better service standards. If you would like to give us more details about what went wrong, we can try to put it right for you.
WORST MANAGEMENT. they do not care about the students. i live on the 5th floor and my lift has been broken for 6 weeks now with no end in sight. all they tell us is "tomorrow tomorrow tomorrow". something as simple as fixing a lightbulb in my room took 3 weeks. making the washroom fan work took 6 weeks. Please do yourself a favor and DO NOT COME HERE. believe me. you will thank me later.
Really sorry to hear the management staff at LKH weren’t able to help in this instance and we weren't able to fix the things that broke in your flat as quickly as we would like. We will use your feedback to make things better for the future.
Extremely disappointed with the hall. I chose to live in student housing so I could avoid problems with administration and focus on school, but this has not been the case. The administration does not work at all, does not respond and when they do respond does not offer any solutions. We've had the lift out for 6 weeks, the fans in our bathrooms broken for 8 weeks, an oven that doesn't bake, only broils and smells of burning paint. After repeated conversations with management, we are just given apologies or ignored. Also, you cannot choose which floor or room you are in, so it's quite possible you'll be facing either a construction site or a street with a lot of loud drunk people passing who can see in the windows or into the common interior area where people are talking as they pass through to different blocks. Fire alarms go off quite frequently in the middle of the night or early hours of the morning. Really I would think twice before trying your luck in Lilian Knowles.
Really sorry to hear you didn't enjoy your stay with us and we weren't able to fix the issues you experienced as quickly as we would have liked. We will use your feedback to make things better for the future.
Recurring problems with electricity (kitchen appliances don't work in studio) and fire alarms, which the staff are unwilling to fix, regardless of promises made. Rather disappointing, considering this is one of the more expensive LSE halls. Not really a social hall, given that everyone is postgrad, but if you came here to study, that shouldn't be a problem.
Sorry to hear that some of the kitchen appliances in your studio room didn't work and that you had issues with the fire alarm going off. We will use your feedback to make things better for the future. Really pleased to hear you found the accommodation good for studying though.
Good hall with genuinely nice people
So pleased you had such a great experience living with us at Lilian Knowles House!