1.0 mi
from nearest campus
View map
- 22 mins
- 9 mins
- 6 mins
Most helpful review
Staying at Newgate has been truly life changing. The facilities on offer and the people are great but the thing that made difference for me is Amber and Dawn. They truly are the stars of Newcastle and never fail to put a smile on your face. Always helpful and most of all always friendly :)
Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
Newcastle upon Tyne Hall Rankings
| St James' House | #3 |
| Claremont Place | #4 |
| Albert Place | #5 |
| Leazes Parade | #6 |
| Newgate Court | #7 |
| Barker House | #8 |
| The Bridge | #9 |
| The Glassworks | #10 |
| Oxford House | #11 |
| The Shield | #12 |
*Minimum 10 reviews required to be ranked.
Most helpful review
Staying at Newgate has been truly life changing. The facilities on offer and the people are great but the thing that made difference for me is Amber and Dawn. They truly are the stars of Newcastle and never fail to put a smile on your face. Always helpful and most of all always friendly :)
Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
Newgate Court Information
| Telephone | 0300 303 8642 |
| Postcode | NE1 5AT |
| Price from | £185.00 per week for 25/26 (subject to availability) |
| Top tip | Newgate Court is right in the city centre, with Newcastle University and Northumbria University both within easy reach. Visit the website to find out more! |
Room Types
4 Single Rooms - Classic Ensuite
4 Single Rooms - Premium Range 1 Ensuite
Single Rooms - Premium Range 2 Ensuite
Single Rooms - Premium Range 3 Ensuite
Single Studios Classic Accessible Studio
Single Studios Premium Range 1 Studio
Single Studios Classic Studio
Amenities
This property offers a gym, common room, study room, outdoor social space & cinema room. Discover more!
Popular
- Common Room
- Gym
- Library or Study Area
Features
- Common Room
- Communal Kitchen
- Vending Machines
Internet Access
- WiFi
Laundry
- Coin-operated Communal Laundry
People/Staff
- Maintenance Team (24-hour on call)
- Onsite Concierge
Recreational Facilities
- Gym
- Outdoor Area
Security & Safety
- CCTV / Surveillance Cameras
- Secure Building Entry
Services
- Contents Insurance
Special Policies
- No Smoking
Study Support
- Library or Study Area
Transport
- Bike Storage
Travel Times
Newgate Court is right in the city centre & a short walk away from Newcastle Central rail station, Quayside, with beautiful bridges, clubs & pubs.
University of West London (UWL)
Academy of Music and Sound (Gateshead) Ltd22 mins9 mins6 mins1.0 mi
Northumbria University
Main Campus20 mins7 mins11 mins0.9 mi
Newcastle University
Newcastle Campus17 mins7 mins14 mins0.9 mi
Newgate Court Biography
If you are looking for student accommodation located in the heart of Newcastle city centre, then Newgate Court is the place for you. You never have to worry about being late for class as Northumbria University is a few streets away and Newcastle University’s main campus, as well as the Business School, are both within a ten-minute walk. You can enjoy having all the amenities you need on your doorstep as Newcastle Central rail station is at the end of the street and Quayside is only a short walk away.
You can benefit from having modern facilities to make use of, such as the onsite gym, landscaped internal courtyard, cinema room, a study room and common area fitted with comfortable seating, TV, pool table and ping pong table.
At Newgate Court, you have a choice of an en-suite room with a shared kitchen and lounge, or your very own private studio. The spacious rooms boast contemporary finishings and are fitted with everything you need.
Visit the Unite Students website to book your room today!
Q&A
Q
Please can I ask what size the mattress is? I know it’s a 3/4 mattress but unsure on the depth? Just wondering what size fitted sheet to get as Dunelm do a range of depth…would 25cm be ok? Thanks
By member1190499 On 27th August 23
Q
I am an erasmus student attending Newcastle University from March 2023 till June 2023. Can I find accommodation for 4 months?
By member1172845 On 28th October 22
Reply from Newgate Court
On 1st November 22
Hi,
We do have some tennacy agreements that start in January on semester bookings or we may have cancellations and rooms that become available. If you would like to contact us closer to the time we can let you know our availability. Our direct email is newgatecourt@unitestudents.com
Q
My son pays a different weekly rate than someone else in the same type of room. Does the rate depend on if you book through the university or direct with Unite? Trying to contact Unite to query this however just placed in a queue
By member1272758 On 26th October 22
Reply from Newgate Court
On 1st November 22
Hi,
Apologies for the delay in getting back to you. Yes there can be several different weekly rates for the same type of room. This can be based on when a customer has booked with us (we have early rebooker rates) and it also will depend on the tenancy length, we have 40, 44 and 51 week tenancies at Newgate Court. Hope this helps.
Thank you
Rebecca
Q
Can we collect keys early ( day before stat of tenancy ) or on a Sunday ?
By member971017 On 22nd August 22
You're not able to collect keys or move in until your tenancy starts, but once it has started you can check-in any day of the week (including Sundays).
By Clare Ody On 16th September 22
Q
Ask a new question about Newgate Court
All the Answers You Need About Student Accommodation
What tenancy length do I need?
Some students choose to stay during the academic year, whilst others – particularly international students – require a tenancy that covers the entire year. You can also find student accommodation that is available for one or two terms, classified as a “short stay” on our search filters.
Should I stay in catered student accommodation?
This is totally up to you! Catered accommodation means you will be served meals at set times in a dining hall, and you’ll likely have access to fewer kitchen facilities than if you were to stay in self-catered accommodation.
What is a guarantor and do I need one?
A guarantor is a person who signs a contract to agree to pay your rent if you are unable to. Most university accommodation requires a guarantor, and this applies to both domestic and international students.
Will I need to pay a deposit on student accommodation?
Most likely, yes, you’ll need to pay a deposit. This will be refunded at the end of your stay as long as there is no damage to the room or property.
What bills will my rent include?
If you are staying in university-run accommodation or private halls, your rent should include any utilities such as electricity, gas, water, and internet. Students are not required to pay council tax, however you may need to fill in an exemption form so make sure you check with your local council.
What is purpose-built student accommodation?
Purpose-built student accommodation (PBSA) are residential buildings designed for students. They are often located close to campus, boast modern facilities, include all bills, and often have staff on site to assist residents.
Will my student accommodation be furnished?
Student accommodation is typically fully furnished. Your room should include at least a bed, clothes storage, desk and chair. You’ll likely need to bring things such as bedding and kitchen utensils, but we have a full list here of everything you’ll need.
Read Newgate Court Reviews
It’s the best place ever. Such lovely staff - especially Amber and Steven!
Newgate Court is an excellent accommodation to stay in with lovely staff which make the place feel homely and safe. Amber and Dawn particularly have been so helpful and kind whenever I’ve needed support or had a problem, they are both credits to the accommodation.
Excellent place to stay, staff absolutely goated especially Amber lovely person and a life saver Tom D
Staying at Newgate has been truly life changing. The facilities on offer and the people are great but the thing that made difference for me is Amber and Dawn. They truly are the stars of Newcastle and never fail to put a smile on your face. Always helpful and most of all always friendly :)
great staff and are very quick to help with any issues, very clean and overall a nice place to live during studies.
Great location snd great staff, especially Amber on security!
Enjoying it a lot can say I’m very pleased with the entire building and staff. Shoutout to Amber she’s always very helpful.
I have loved living in Newgate court! Perfect location and an overall lovely living space. The staff at Newgate really take it to the next level, as not only are they always lovely and ready to help, but they are also always ready for a joke and really make it feel like home. Amber especially makes walking into Newgate one of the best experiences as she is particularly kind and up for having a laugh!
All staff were very welcoming and helpful, especially Amber who helped ease the process of moving in.
Awesome location and building, special mention to Amber and Dawn, look after everyone very nicely
The accomodation is really nice and there's a lot spaces around the building where you can chill. The staff are also extremely friendly, Amber for example really helped me out when I was struggling to adjust and she regularly checks in with me which has been nice. I would recommend this place.
Very nice staff. Lovely lady called Amber who is extremely helpful and very welcoming. Makes my stay 100x nicer.
THE BEST STAFF, SO FRIENDLY!!! Shout on to amber. I rebooked this year simply because of the location and the staff. Any issues they fix it straight away
the location is great. staff are super friendly especially Amber. Really helpful. Movie room is cool
My time at Newgate has been superb, they have the best staff Newcastle has ever seen, they have been very helpful with navigating the city all the way to all the help I needed with settling in. Couldn’t ask for a better place!
Love the place and all the facilities. The crew is very helpful and nice especially AMBER AND STEVEN
Love the crew here. ESPECIALLY AMBER AND STEVEN
always have such positive experiences with the security
good location in city centre close to campus, good value for money
Great location, only bad thing is the maintenance of the lifts is poor. One lift has basically been broken since moving in, and the other occasionally drops to -1 for no reason. The disabled lift has also been broken since moving in.
Amazing experience, amazing mates met here
Good experience and nice staff
A great place to live! It's perfectly placed in city centre!
Staff are always friendly and more than welcome to help with any questions, Amber always makes an effort to speak to students appropriately and puts a smile on everyone’s faces! She has helped me so much with my door locking on me a lot of times and escalated it to get it fixed!! Chris is also lovely on the desk also very helpful and chatty!
Amber and Andy are amazing I love them!!
Lovely place. Amber is the best. Couldn’t ask for better staff
Front staff extremely friendly especially Amber who is always first to offer help or assistance
Amber, Chris and the rest of the staff are extremely welcoming and helpful. Always up for a friendly chat if you want it. Very impressed
Newgate court is amazing for everything I need, maintenance and repairs done fast and easy, Night security Amber & Chris are always happy and friendly when I return home from late night shifts, helps make nights better, and are good and on point for dealing with requests and keeping security stuff in line. 10/10 staff and amazing experience
If it wasn’t for the security staff of Amber and Chris this would be rated less
I LIVE AMBER AND CHRIS BESTIES FOR LIFE
Amber and Chris always look after everyone and make sure everyone survives there nights out.
Great location always tidy. Flats and kitchens have everything you need. Amber and Chris on a night are spot on for security as well.
shout out to Amber and Andy!!! you guys are belter, looking after me numerous times. Rooms nice too!
Although Newgate is large, clean & in a great location, there were several issues during my stay. First, towards the end of my tenancy, I started to get a small infestation of clothes moths in my room, where I was finding 2-7 moths each day. After being unable to deal with the issue myself, I went to reception for help, where I was told there was nothing they could do. So, I emailed for advice, and they sent pest control. However, the issue was left unresolved, even after the visit from pest control. I had to leave my accomodation months before the tenancy ended, as I felt uncomfortable living in those conditions. Moreover, there were many machines in the building which were broken throughout my stay. The vending machines and some gym equipment have been out of order since the beginning of my stay & 1 lift has been out of order for months, meaning there was only 1 lift for all residents. In my opinion, these issues have occured for too long, which is unacceptable when we pay so much.
Very overpriced, when booking through uni it’s £159 pw, but on unite students it’s £140. Has been times where vomit has been left on sofas/carpet for almost a day. Our flat door doesn’t require a key to open, flat doesn’t feel safe at all. Staff are nice mostly
Great money for value. Amber, Chris and John are absolutely spot on.
Katie, Amy and Alex are amazing and the social events are great (like the breakfast events)
Katie, Amy and Alex were amazing. Social were great and well organised. Socials are creative.
Katie, Amy and Alex are great. Great socials and helpful insta.
to be honest,the studio here is exceeded my expectations!!!i love it soooo much.and the staffs here are so nice they are very friendly and helpful.i love them.i really enjoy the life here and i love newgate court a lot.thank you all.
Amber and Chris 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
The location is honestly the best part. Also the rooms are like grey and white and really modern. No weird colours or ugly carpet xxxx Zophia / Zofia (not sure how to spell) is always really lovely and helpful
My absolute favourite place to stay during my time so far at university, a phenomenal accommodation with phenomenal facilities and equally as astounding staff members, just to name a few: Rebecca, Zofia, Billy, Andy, Tony. I couldn’t rate this place highly enough, I’m so sad to leave soon );::
The best location, the staff are all really friendly, there are social spaces, gym, study room, cinema room, games room all included and they are so nice. Everything is really modern and the communal areas all always really clean.
Amber at reception is amazing, I got locked in my bathroom and within minutes of calling reception, amber came to the rescue. She's so friendly and helpful.
Great overall experience, location is good, social side is good and staff are super helpful especially Jessie and Tony! Zofia and Donna are also amazing for keeping the building spotless
Great place to live, with it being in the city center it's has a great location. The staff are fantastic always there if you need a hand , would definitely recommend it to a friend.
Having stayed in Newgate Court for the first year of my time studying in Newcastle, I have nothing bad to say. It was a great place, great location and unreal staff. Jessie was always very kind and helpful even at early hours of the morning :)
It’s location is satisfactory and it has a lot of entertainment value.
Amazing location and staff are super friendly and helpful, especially chris and amber x
Not a good value for money, the mattress is horrible you can feel the springs pressing onto your chest. The heater cannot keep the whole flat warm. Social spaces are better in most of other student housing companies. No social events organised by the company.
Overall the experience is very good.
Perfect location being right in town and close to the university, staff are really friendly and good at getting things fixed quickly. Great spaces with a cinema room and gym.
Really excellent student accommodation
The flats are amazing and a decent room size, however there's a few problems with the lifts that take time getting resolved
Amazing, unreal, wow, lost for words.
5 star 5 star 5 star 5 star 5 star 5 star 5 star 5 star 5 star 5 star 5 star 5 star
The staff are lovely helpful and really welcoming. The flats are spacious and well furnished and it’s a great accommodation for access to the city and social life
Flat 414 ~ Great location and staff on reception are always super helpful and friendly! Any issues are dealt with immediately, so always feels safe. Great amenities which helps make a good social environment!
Really great location and staff are so nice :-)
Great location and so close to everything. Amazing staff who are so friendly and helpful. So glad I chose Newgate Court. Flat 508
staff are always helpful and friendly
great location for access anywhere, decent gym in the building also
Overall great experience, good value for money, nothing to complain about really
Always clean and helpful staff :)
Newgate Court is great accomodation, great for nights out with it being in the city centre, and not far from uni. Facilities like the gym and on site laundry and reception staff are great.
Great location with easy access to many shops and places to eat, very safe with great staff and a nice environment to live in
Perfect location for a student! Could not recommend this accommodation more.
Newgate court is a great place to live. Flat 307
Newgate Court is in the best location, the clubs are a 2 minuet walk, Uni is a 10 minuet walk it really couldn’t get better. There’s a tesco and M&S 2 minuets away alongside the shopping centre a 5 minute walk. The staff are so friendly and the place is clean and has amazing facilities. I highly reccomend.
Great location and superb flats
great experience really nice reception staff
Great location for central shopping and clubbing only thing I’d recommend is to try put more first years together for the social experience. Really close easy walk to uni as well and great staff very welcoming. Flat 307
Love it here stayed for 2 years now
great accom, very modern and staff are helpful when you have any issues
Location is amazing, 2 minute walk to all the nightclubs and shopping centres. Really friendly staff, always at reception if you need anything.
I’ve lived here for 4 years I like it that much! Its the perfect spot for a student, everything is in walking distance and the rooms are modern
accommodating maintenance and staff excellent facilities
Spot on. Right in the middle of the city, close to everything and you get a bang for your buck, can’t fault it. Flat 508
Great location and staff are super welcoming! Especially Jessie and Tony on reception. Maintenance issues get dealt with straight away thanks to Andy and it’s just very sociable accommodation in general!
Newgate is perfect for all years studying!!! The staff are wonderful especially Jessie and Amber, they really go out their way to help
Perfect accommodation and well looked after my all the staff, particularly Amber, Lewis & Chris. Any problems sorted with care and speed.
Recommend Newgate court to any student at Newcastle or Northumbria, especially for first years as it’s right in the city centre, 15 min walk away from both unis and near the clubs. The staff are amazing, especially Amber and Chris who we get loads of help from. Rooms are amazing just the right size. Kitchen is perfect for the whole flat
Loving staying here! Very secure and the security team Jon, Amber and Chris are unreal. Really good people. University is only a short walk and the bars are an even shorter crawl :) big up night shift team!!!!
the location is mint and the building is very modern and provides a warm atmosphere, the night staff Amber and Chris really elevate the experience of living here and are great to chat to when coming in from a night out or when seen, wouldn’t be the same without them
Amber and Chris are mint. Have great chats and good company!! Lived here last year and Amber was a fantastic support! Miss the night staff team xx
Amber and Chris have always been fantastic - stand out :)))
Right in the city centre with everything you need. Lovely staff, haven’t had a single issue while living here.
Lovely staff especially Chris and amber, always really welcoming and nice. Great accommodation perfect location
Chris and Amber are quality every time. Very good socially and people here are good
Newgate Court is a brilliant place to stay at, the staff are brilliant, very welcoming and they put in a lot of effort to solve any issues that arise and get to know the students who live in there. Amber in particular, is someone I encounter often regularly and is instrumental providing the best experience possible. It has been pleasure to stay here.
Amber and Chris are great, the rest are mid
Location is perfect! Never had any problems with Newgate. Nightshift security are spot on, always really happy 😊
Love Newgate Court!!! Amber and Chris are amazing, really helpful and very funny!
Amber and Chris are mint, always good to chat too after a night out when you walk in reception. whole accommodation is very good, all staff are really nice and helpful
Living at Newgate Court was the best decision Ive made. Staff is always helpful in every situation and will resolve any problems you have. The location couldnt be better as the property is directly in the middle of the city centre. The rooms are modern and you can choose from a variety of ranges from classic to premium or even a studio so there is something for everyone.
Unite Newgate Court Accommodation is the best place to leave in. The spot of the accommodation is near everything that a student needs, supermarkets, the train station, the metro, the cinema, the clubs and bars etc. Also, the people who work there are always helpful and friendly. I enjoy my stay here! Athina Chrysostomou, Newgate Court
Great and friendly staff from reception to security to cleaning. Enjoyed my first semester here and have booked for a 2nd year here too.
friendly environment and great place to live. coming back next year. (Ellie Gallichan, Newgate Court)
Overall easy access, lots of services and very friendly staff.
Great location and friendly atmosphere. Staff are always happy to help no matter the time of day.
Amazing staff, and the location is unreal!
Thanks a lot for the review :)
So nice , clean and the staff are all super friendly no matter what time it is. Perfect location for town and it’s only a short walk to the uni.
Thanks for the amazing review. We do our best to make sure the building is nice and clean
Located in the centre of Newcastle Newgate is an ideal place to live, it’s modern, bills are included in the price and it comes with a common area, 2 study rooms, a games area, a gym and a cinema room all free of charge. Reception staff are always ready to help with a smile, especially Jessie, Dawn and David. Any issues or maintenance problems are solved asap. The flats come in a range of sizes and there’s an option to book with friends as well as booking deals you can’t refuse, such as £150 cash back. The rooms are an ideal size and are all en-suite giving you extra privacy. The kitchens come fully refurbished with two cookers, two fridge freezers a microwave and a kettle as well as ample storage space. Newgate is a perfect place to live.
AMAZING REVIEW!!!!! Thanks a lot for the amazing description of Newgate and for the shoutout for the amazing 3 DJD!!!
My experience here is really. So far it is the best accommodation I have lived in. The reception team is excellent and the online help chat team are also prompt. The room is lovely, with ample storage space.
Thanks for the mention of the online chat team, we appreciate that. We will surely continue to make your experience at Newgate the best you've ever had.
staff have helped with every issue that i’ve had and maintenance care has been excellent
Thanks for the review. We will definetely inform the maintenance team.
Great staff who put on events all year round! Always keep the place tidy and maintenance staff there to solve any potential problems. Couldn't ask for better first year accommodation, I'm booking for year 2.
YEEEEEEEESSS!!!! We are so happy you are staying with us next year :)
Accommodation is possibly the best in Newcastle, location is mint and the staff are so helpful at all times of the night
"POSSIBLY THE BES IN NEWCASLTE" **mic drop** Thanks a lot for this review. You've made our day
Great accommodation, comfortable, cozy and sociable. Glad I chose here for first year!
Happy and honoured you chose here for you first year :)
Newgate court is the best student accommodation! My experience has been only positive from day 1 and I’m loving it here! The rooms are lush and the staff are great, always helpful if there are any issues. My flat is lovely too, met some great people around the building because it’s so easy to socialise! There are study rooms too which I often use instead of making the walk to the library as people are respectful and quiet in them. Location wise, Newgate has the best of everything being right near the markets and shops while also having the nightlife just down the road and the uni a 10/15 minute walk away too! Defo recommended!!
Thanks a lot for this super amazing review :)
Comfortable, the right balance of quiet and lively. Issues sorted quickly and rooms are modern. Perfect location if you enjoy nights out and great for both Northumbria and Newcastle students. (Megan Wyke Ulliott, Newgate Court)
Thanks a lot Megan. We always do our best to make sure issues are sorted out quickly.
Excellent staff and always happy to help even with the smallest of problems
Thanks a lot for this review :)
The perfect location for any student in Newcastle with full safety and amazing events inside. Even without the events, the social spaces are unreal, we use the movie room all the time and it’s super! Elsie mallett
THANKS A LOT ELSIEEEE!! happy you love the movie room
Newgate Court is a great place to live! The staff are friendly and the flats have everything u need with a great social space to socialise with events that help u make new friends :)
Happy we have helped you make new friends.
I love Newgate court, it so far, has been the best accomodation I have visited and decided to stay at. The rooms are spacious, conformable, with amazing qualities within. The staff have to be my favourite part of the whole experience and they are always loving, kind Ans sympathetic towards any of your situations, furthermore it feels like I have not only made so many more friends here, but also made friends within the staff team.
AAAAWWW That's so cute. Happy you don't only staff team as staff members but also "friends" that you can talk to at any time.
Room are very nice and the facilities are great. Maintenance is quick and reliable and the reception is very good as well. Would definitely recommend to others.
Thanks for this review, happy you would recommend to others.
Very friendly staff who host variety of different social events throughout the year
Thanks for your 5* review... that has made us super happy
I am staying at Newgate Court this year and it has been an amazing experience. I have become so close with my flatmates and we’re continuing to live together next year. The staff at Newgate court are also so friendly and welcoming. In particular David, Dawn and Jessie. They’re always smiling and down to have a chat at reception or even just around the building. It feels great knowing that I’m living in a space that has a great support system, especially during the transition to university.
Thanks so much Christy for the lovely review. We will make sure the team get your thanks. Enjoy the rest if your first year!
I am staying at Newgate Court this year and it has been an amazing experience. I have become so close with my flatmates and we’re continuing to live together next year. The staff at Newgate court are also so friendly and welcoming. In particular David, Dawn and Jessie. They’re always smiling and down to have a chat at reception or even just around the building. It feels great knowing that I’m living in a space that has a great support system especially during the transition to university.
Thanks so much Christy for the lovely review. We will make sure the team get your thanks. Enjoy the rest if your first year!
Lovely staff and make me feel dead welcome, wouldn’t want to be anywhere else
Thanks a lot for taking your time to leave a 5* review. We really appreciate this
Can’t fault newgate court, really good facilities and good location! Have met a lot of my really close friends here and the staff are brilliant especially a girl called Jessie was always really friendly, but they’re all always willing to help and up for a laugh, would recommend 100% to prospective students!
This is so amazing. We will definetely let Jessie know about your kind words :)
Newgate course is in a really good location with friendly and helpful staff. The facilities are great. Definitely worth the money and have already recommended to friends.
We are happy you love Newgate. Thanks a lot for the review
Loved living in Newgate, such a sociable building and so close to the city centre! Dawn and Jessie on reception are so friendly and helpful, would recommend to anyone :)
Happy you loved living with us. Dawn and Jessie are amazing, we will surely inform them of your kind words.
Had a great time, met some good mates here, all in all it’s worth it and you can’t ask for much better
"YOU CAN'T ASK FOR MUCH BETTER"....amazing. Thanks for this
Absolutely love living here - here for a second year in a row! Super friendly reception staff, always up for a chat and there to help with any issues whatsoever! We especially love hearing David’s singing on a morning walking past reception :)) location is brilliant - everything right on the doorstep and Uni is a 20 min walk. The common areas and gym are always super clean and rooms are in good condition upon arrival. Would 100% recommend to any prospective students looking for a friendly, clean and modern accommodation.
WE ALL LOVE DAVID's singing lol. Thanks for the kind words. We will definitely tell David to keep up with his singing
Newgate court is an amazing place the location is absolutly perfect as it is in the heart of the city and the workers are so helpful amd polite
Thanks for your kind words :)
Laundry machines barely work, fire alarm twice a week and the wifi here is crap. I have reported some of my dorm's thing are broken since I first came here and now its nearly end of the year and no body gives a f***