The Summit Reviews

Student Review: 3.6 /5

By Mchohan On 27th October 24 Verified student

The Summit Tower on Eastern Boulevard is a fantastic accommodation option, especially for those looking to stay close to De Montfort University (DMU), as it’s just a 2-minute walk from campus. The location is incredibly convenient, surrounded by cafes, shops, and public transport options, making it ideal for both students and visitors. The rooms are spacious, modern, and designed with comfort in mind, featuring high-speed Wi-Fi, comfortable beds, and plenty of storage space. Amenities like a well-equipped fitness center and cozy communal lounge add extra value, providing comfortable spaces to relax and socialize. The staff are friendly and accommodating, ensuring a welcoming and supportive stay. Overall, The Summit Tower offers great value for money, combining prime location and quality amenities to create a home-like atmosphere right near DMU. One standout experience was enjoying the breathtaking views from the upper floors, especially at sunset—the cityscape looked incredible.

Reply from The Summit On 29th October 24

Hi there, thank you for taking the time to leave us a review. It’s great to know you’re enjoying every that The Summit has to offer our residents. We are so pleased you’re satisfied with our location, your room, our facilities and our team members. Thank you for the wonderful feedback! – Student Roost

Student Review: 2.1 /5

By member11112998 On 31st July 24 Verified student

YOU DO NOT WANT TO LIVE HERE. The building is falling apart the lifts are broken once a week, we've had several power and water cuts in the last year. The management and communication is poor. I don't get notified when they need access to my room. Often there have been people in there without my knowledge. This week someone left me an iced coffee. Also not enough laundry rooms and too many rats

Reply from The Summit On 2nd August 24

Hi there, thank you for taking the time to leave us a review. We are very sorry to read to you did not enjoy your time staying at The Summit, as this is not an experience we would want any resident to have. We have unfortunately had broken down lifts at the property recently and engineers have been notified immediately so that they can be rectified as soon as possible. Sometimes lift repairs have taken longer than we would have hoped, due to delays with our third party contractors, and we apologise for any inconvenience caused during those time periods. Residents are always given a minimum of 24 hours’ notice when we require access to their rooms for maintenance works or repairs. We aim to fix all issues as promptly as possible. If you would like to discuss these, or any of the other issues you raised, further we would encourage you to complete our Feedback and Complaints form, if you haven’t done so already, so a member of the team can get back to you, here: www.studentroost.co.uk/feedback-and-complaints. Thank you again for taking the time to leave a review. We value all resident feedback. Many thanks - Student Roost

Student Review: 2.1 /5

By member12108646 On 15th May 24 Verified student

Living here is simply not worth the high rent. The property management is unhelpful at best, largely failing to address issues with smell, litter, and noise. The boiler is tiny and takes a long time to heat up. They replaced my broken microwave but the fridge/freezer is very old and small and also too warm. It is worth noting that lifts break very often, with only one out of two being available for most of the year. This is more than a minor inconvenience in a building with 21 floors. Fire alarms can go off multiple times a week in the middle of the night due to people smoking. The heaters don’t work well but this isn’t an issue as the flat never went below 20c due to insulation. However, this is a major problem during summer. The windows open barely an inch and the room hits 35C when it’s around 22C outside. The windows don’t even open enough to fit the tubing of a portable air conditioner, so it’s totally unliveable during summer. Public transport links are also not great.

Reply from The Summit On 16th May 24

Hi there, thank you for taking the time to leave us a review. We are very sorry to hear you’ve experienced these issues during your stay. Any issues with smell/litter/noise are dealt with by the property during regular patrols, and anything reported to the team is dealt with immediately. If you find any of these issues have not been picked up on, please report it to reception so the team can resolve the problem for you. If a fridge/freezer becomes broken it is checked by the maintenance team and then replaced if broken. Please report yours to reception to we can investigate it for you. We currently have one out of order lift and we apologise for any inconvenience caused by this. We are currently awaiting an engineer to fix the problem. We take fire safety extremely seriously, any fire alarms that go off due to smoking are investigated immediately by our property team and any residents that are found smoking have the appropriate action taken against them, as per our policy, we then follow up with warnings to our residents reminding them of our rules around smoking. Our windows are restricted to how far they open, this is due to safety reasons. We apologise if this causes you any inconvenience. If you would like to discuss any of the matters you’ve raised further you can contact your property directly with more information, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. Many thanks - Student Roost 

Student Review: 2.3 /5

By member1091554 On 25th September 23 Verified student

I moved in a few days before term started, expecting a clean studio with an organised management team however, this was not the case at all. When I first arrived I approached the reception to check in but was turned away and told to "come back tomorrow" as they did not have my key ready even though I had completed my online check in so they were aware of my arrival. After talking to the receptionist he eventually let me in with the master key to move my things in. After moving my things in and having a look around the array of problems with the room became very clear, just to list some of the major problems; broken, rusty microwave, cracked kitchen cabinet, bathroom tap that oozes a black substance and a lumpy old mattrass that is stained brown. I had taken pictures of every problem in the room and had made the receptionist aware of these problems, also sent many emails hoping to get them fixed for when I return at the start of term. Term has begun and still NOTHING has been done!

Student Review: 3.7 /5

By member990466 On 26th August 23 Verified student

I have enjoyed my time at the accommodation. I did not partake in many of the social events they offered, simply because I had a very busy schedule; but I was always impressed by the variety of events they offered. As someone who moved away for university, the kind of events they offered really felt like they wanted you to enjoy yourself and make a home away from home. The staff have been so so lovely. Lin, one of the reception staff, has helped me out on many occasions and has been so efficient and friendly.

Reply from The Summit On 1st September 23

Hi! Thanks for taking the time to leave us a review, we're pleased you enjoyed your time with us at Student Roost. We put on a lot of events for our residents to make them feel welcome and give the opportunity to socialise with other residents, we're glad you enjoyed the ones you attended! If you have any other feedback, please do get in touch with the team! 

Student Review: 3.6 /5

By member1290288 On 21st August 23 Verified student

The accommodation served it purpose, nothing to complain about!

Student Review: 4 /5

By member1090119 On 13th August 23 Verified student

K.J was great at assisting me whenever I needed help with anything especially when I broke my ankle and needed extra help. All the staff were lovely and kind during my stay and very chatty which was nice.

Reply from The Summit On 15th August 23

Hi! Thank you for leaving us a review, we're so pleased you enjoyed your time at The Summit! Our staff work hard to give you the best experience possible, and we'll pass your comment along to KJ. If you have any further feedback please don't hesitate to get in touch!

Student Review: 1.7 /5

By member686671 On 23rd May 23 Verified student

Terrible place. Elevators are either not working or only one at the time works which is really annoying in that kind of building. Fire alarms goes like once a day. Moreover i still dint get my key to my mailbox and I moved in september. Everyday the stuff at reception is different and they all saying they dont know anything about it because they usually not work there. Do not reccomend, especially for the price

Reply from The Summit On 24th May 23

Hi, thank you for the feedback. We're sorry your time at The Summit didn't meet your expectations; if there's anything the team could do to improve your experience, please don't hesitate to get in touch.

Student Review: 4.3 /5

By member682640 On 28th March 23 Verified student

Very good accommodation for its money. It is not more or less expensive than other accommodations, but offers more stuff, starting from the free gym and ending with many socials and different sweepstakes. Helpful staff that is there 24/7. Only sometimes there are false fire alarms, but it is usual for any student accommodation and I was surprised that there were fewer false alarms than in other accommodations. There are sometimes minor issues with the internet for a few seconds, maybe, once a day where it kind of does not work and mostly you can see that in multiplayer games, but other than that fast internet. There are regular cleanings, but one problem is an abundance of trash in trash bins, it is disposed of once a week, but I think it could be done, maybe twice and again its only prominent day before trash is cleaned, most probably, because everyone is throwing it out at the last minute.

Reply from The Summit On 31st March 23

Hi, thank you so much for taking the time to leave us a review! We're glad you enjoy the facilities and social events that Student Roost provides. If you have any further feedback for us, don't hesitate to get in touch with the team!

Student Review: 1 /5

By member1380826 On 9th March 23 Verified student

Don’t book this place, they only like to fix one lift at a time on purpose, you’re not able to log maintenance request yourself, so you have to actually asked reception to do it which results in your maintenance never Getting done. Like every other student accommodation, they like to make false promises all they care about is the profits. Literally the lift never works. Do not book here if you require a lift, lots of problems with rooms, rooms, missing things.

Reply from The Summit On 17th March 23

Hi,

 

Thanks for taking the time to leave a review on StudentCrowd.

 

We’re sorry to hear about the issues you have raised.

 

We are working closely with external maintenance to get the lift fixed as quickly as possible, however we appreciate that the time it is taking to get this fixed is frustrating. Thank you for your patience.

 

We encourage residents to report all maintenance issues, and these are logged on a system and completed by our in-house maintenance team. These are completed in order of date logged and the priority level of the job. If possible, would you be able to contact us via email to let us know which requests are outstanding, so we can investigate? Any maintenance that cannot be dealt with in-house may require an external contractor.

 

Upon check-in, residents are asked to complete an inventory and we encourage any missing items in their flat to be reported to the property team. If you could let us know which items are missing, we will make sure you are provided with them.

 

You can contact us at the.summit@studentroost.co.uk

 

Many thanks,

 

The Summit.

Student Review: 3.1 /5

By member669998 On 15th July 22 Verified student

The place is generally good and if you go for a Gold studio that would be the best option as bronze has limited space but still, if you are living by yourself I believe The Summit is one of the best places in Leicester close to De Montfort University. They are not nosy about your business and help in every way they can. Tenants can be messy sometimes with garbage and triggering fire alarms but overall it is a good choice if you like to have private accommodation. Try to visit at least once before you move in to make sure everything is in place.

Reply from The Summit On 16th February 23

Hi there, we're so glad to hear that you've found the service to be helpful. Our staff members are always keen to help where they can. Being so close to De Montfort University is always a comfort, 9am lectures don't feel so bad when you're only a 5 minute walk from campus. Our Gold studios are certainly roomy, so we're glad to hear your positive thoughts, and we're always happy to assist a viewer in choosing a room which is just right for them. 

Student Review: 1.6 /5

By member763229 On 27th October 21 Verified student

list of the many issues I have with The summit (I have a gold studio moved in 04/09/21). -When I moved in, the room was absolutely filthy, clearly not hoovered or anything I was finding numerous items of the previous tenant , the worst item I found was mouldy biscuits in the cupboard that had been there for God knows how long. -floor was previously damaged, they tried to cover it with a mat that has been poorly stuck on the ground using Sellotape, however the corners of the mat is lifting and I keep tripping up on it. I told them it’s a safety risk and looks poor, around 4 weeks now & maintenance hasn’t bothered. -don’t /clean communal areas, I know this because the carpet outside my studio has been absolutely filthy since I moved in. There was a bin bag left for almost 24 hours in the hallway. -Fire alarm goes off 1/2 times/day… -poor wifi -boiling room during hot weather, windows barely open. - elevators have a horrid faeces smell. THINK TWICE BEFORE DECIDING YOUR ACCOM GUYS

Student Review: 3.1 /5

By member960974 On 16th July 21 Verified student

Very friendly and helping staff. Internet could have been better. Throughout my stay lifts didn’t work. Entrance and lifts area always smelled so bad. Flats are not suitable for summers. Inside it’s like living in an oven. Otherwise, one of the best flats in the city with an amazing view. Nothing went wrong within flat. Sound isolation is brilliant. Given all the flaws if I would love to spend another year here. At the end, it’s best value for money.

Student Review: 2.1 /5

By member1060972 On 16th July 21 Verified student

The only reason i decided to stay in this accommodation was because of the size of my room, however, my rent ended up costing £9,100.... My student mainenence loan was 9,300. So working is essential for this accom unless you have the money to sustain yourself, washing is expensive too. With that said, the young reception team is very nice, with a young woman and a young lad kn the day team being extremely helpful when i ask for help. Itll be sad leaving this place, but its just simply not affordable for me anymore.

Student Review: 3 /5

By member860283 On 17th June 21 Verified student

Perfect single peraon studio great for coming out of university halls/first year. Not for socialites or those wanting to mingle in social spaces. Building can get too warm in the sun but then tends not to get too cold. The boiler/hot water is very limited due to the small boilers. Furniture and facilities are well kept. Laundry facilities are not quite on site, still involves walking to another building and arr always full and crowded with no QR code to use the app to view availability. Fire drills/alarma are a constant due to tenants smoking in rooms, especially in the evening. One of the two lifts is always broken so this can be a long wait. Packages are collected and kept well, safe and easy to access during open hours. Most building staff are friendly and helpful. Really close to Lidl and a short walk from both Tesco and the uni, 20-30 mins to town center and the train station. Building/area feels safe, is well lit and accessible.

Student Review: 2 /5

By member1260275 On 17th June 21 Verified student

No value for money, no proper cooling or heating systems, you can fry in summer and freez in winter, literally. Internet stop working every 2hr for 1-2min. Flooring in flat is very old. Place need renovation and also some good cooling/heating units. I am gonna move out just counting days. Its so hot and summer is still not properly started yet. Oh yes and very noisy, i literally hear people in other flat.

Student Review: 4 /5

By member860272 On 17th June 21 Verified student

Olivia in the office is an absolute gem - nothing is too much trouble, she is always friendly and polite and goes out of her way to ensure everyone is happy. She is also always in a good mood and has a positive attitude at work. I'm not sure what she gets paid but I'm sure whatever it is she deserves a pay rise! Downsides: - Hot water tanks are small and you can only have a max 6 min hot shower. - Rooms can get hot in summer due to window restrictors. - Fire alarms can be very annoying, but staff have intervened to make these less frequent. - Laundry machines are always breaking down but these are (finally!) being replaced as I write this.

Student Review: 1.9 /5

By member760270 On 17th June 21 Verified student

I wouldn’t recommend a stay here. Daylight robbery, no security and the staff team do not care about students welfare at all. As a matter of fact they put my life in danger.

Student Review: 3.3 /5

By member1160266 On 17th June 21 Verified student

Nice, bright rooms. Lifts don’t work. Maintenance are slow. Gym and games room are good, but have been closed half the time. Not near to Uni of Leicester. Wifi is bad.

Student Review: 3.1 /5

By member560264 On 17th June 21 Verified student

If you're looking to live independently or with your friends (try to book a whole floor, the staff are really helpful) and have your own spaces it is really nice. I wish there were some more social spaces as it would be a nice way to get to know people. The gold studios are definitely worth it. The view is incredible (east facing) and it really feels like it bridges the gap between moving away from home and living independently. The wifi does ask you to rebook sometimes and it is a mess trying to set up a laptop, phone or console on the system but with a bit of trying it does work. I do wish there was better ventilation as if your room catches a lot of sun- bring a fan. Overall- love it and I have already rebooked.

Student Review: 1.9 /5

By member755030 On 8th March 21 Verified student

I am an international UoL postgraduate and I've been living in the Summit since September 2020. While the staff are friendly and it is nice to have such large windows, most of my experiences have been bad or gross and NOT WORTH THE MONEY. I booked to Gold Studio and the only part that looked like the pictures was the shape of the room. A broken table was laying in the middle of the floor, the toilet seat was completely unattached and laying on the bathroom floor, there were sick stains on the mattress, the sink was clogged, I did not have any seating which was promised in my contract, the TV didn't work until November, and mold and dust was everywhere. Clearly, no one checked the room at all before I moved in, though the front desk and maintenance staff have always been quick to respond if I need help. The elevators always smell horrible, hallway lights haven't been fixed in weeks, I once found a homeless man hiding under the stairs and the front desk had to call the police (unsafe).

Student Review: 5 /5

By Uncle Jimbo On 15th January 21 Verified student

Great accommodation, close to DMU

Student Review: 3.4 /5

By member750810 On 28th August 20 Verified student

Overall good value for money and a great location. However there are a lack of social spaces in the Summit for students, but you can use social spaces at other buildings which makes it less bad. Internet is a little hit and miss, but mostly works pretty well.

Student Review: 2.7 /5

By member549899 On 14th July 20 Verified student

First year was great, close to campus and next to a Lidl only problem was the water as I only had about 8 minutes of hot water. All the staff were nice and friendly too. Second year was terrible, the room was like an icebox near winter and a green house as soon as the sun came out. I couldn’t study in my room because the noise was so bad, I know lots of other residents that said the same thing. My windows leaked and flooded my room, ruined my sketchbooks and left my room smelling damp. When I reported this to the desk they told me that they couldn’t do much about it because the cladding was being replaced. My room proceeded to flood many more times and every time I reported it they offered me no help or solution. Eventually I had water stains all over my ceiling, the beginnings of a mould problem and the laminate started to Peel off my floors. The majority of the staff were pleasant. There is a great off site gym which offers free yoga and boxing lessons with amazing leaders

Student Review: 3.4 /5

By member747179 On 6th April 20 Verified student

The staff at the Summit are get especially Gemma always keen to help students and goes out her way to help any students in need.She is great asset to the team.

Reply from The Summit On 14th April 20

Thank you for your review, we're proud of the service we offer our residents and we're delighted to hear that Gemma and the rest of the team made a positive difference to your experience.

Student Review: 3.4 /5

By member947066 On 1st April 20 Verified student

An okay/mediocre accommodation. Originally very dirty when we first moved in (I'm talking a drawer full of toe nails, at its worst). The cleanliness level improved throughout the year, however. Halls constantly smell of weed, fire alarms go off sporadically without any staff checks before people return to their rooms, or any explanation as to what triggered the alarm. The lift was out of order for many weeks. Good parcel delivery/collection set-up that was in place whilst I was these. I myself experienced absolutely no running water for over 72 hours because we reported a minor leak in the bathroom and staff switched off the water ready for repairs. When these repairs were not completed quickly, however, we requested the water be switched on for a small amount of time whilst we washed and could get a drink, but office staff refused. Ugly exterior, especially when looking out of our window at the builders' portapotties all year whilst they completed work on the tower.

Reply from The Summit On 6th April 20

Hi, thank you for your valued feedback and we are sorry that your experience hasn't been 100% for you this year.

If you are still experiencing any issues, then please send us an email and we will resolve them as quickly as we can.

Student Review: 2.6 /5

By member446864 On 19th March 20 Verified student

If you want to enjoy a morning sleep in because you don't have uni then DO NOT STAY HERE. Everyday for the past year I have been woken up at 9am with drills, hammers and nosey construction workers outside my room window. Also the fire alarm goes off every day. If you are planning to stay here make sure you have enough mobile data for all your devices because the internet is shocking. Try not to damage anything because unless it's an easy job they take weeks to get back to you to the point fixing it yourself is the easiest option. They've recently hired a new maintenance guy but the old one did botch-jobs. Washing machines are usually broken. The receptionists are all calm. The building sometimes stinks and there tends to be litter in the lifts. The location is ideal for both universities and the views are nice. This is definitely not worth the new rent prices.

Reply from The Summit On 22nd June 21

Hi, thank you for your valued feedback and we are sorry that your experience hasn't been 100%. 

 

Student Review: 1.4 /5

By member1146006 On 21st February 20 Verified student

Construction work has made living here a total nightmare. Beyond disgraceful that we've only been offered one week's rent as compensation, for the price we're paying for this building the fact that we've experienced such a degree of disruption that there wasn't any indication of happening before we moved in is disgusting. Management should be f****** ashamed of themselves, it's the exact type of landlord exploiting students scenario we're always hearing about these days

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. We are shutting down the construction (1/4/2020-10/06/2020) to enable you to study during the busy exam season. 

If you are still experiencing these issues, then please report them to reception staff or send us an email.

Thank you

Student Roost Management

Student Review: 3.9 /5

By member546001 On 20th February 20 Verified student

good environment for studying away from home

Reply from The Summit On 3rd March 20

It's great to hear that you have had a great experience living at The summit! Thank you for taking the time to write us a review.

Student Review: 2.1 /5

By member1245761 On 16th February 20 Verified student

The actual management of the building is poor and should be looked at heavily, especially considering the price of a room here, I would expect maintenance of the building to be far better. The organisation of the staff working here is also poor.

Reply from The Summit On 3rd March 20

Student Roost Leicester values feedback from its residents, we are sorry that your roost isn’t 100% what you’d expect it to be. If you are still experiencing these issues, then please report them to reception staff or send us an email.

Thank you

Student Roost Management

Student Review: 3.9 /5

By member445735 On 15th February 20 Verified student

Lots of issues to fix. Giving couples the same sized things as a single person studio doesn't work, not enough fridge/freezer space. Not clean when first arrived. WiFi was off for a week. Lift constantly out of order. Halls smell of cannabis every other day, fire alarms are so frequent from others smoking/vaping/lighting incense, that nobody bothers to even leave anymore, once went off 8 times in succession. Under bed space is great, if you could properly access it. STOP WITH THE UNANNOUNCED/VAGUE VISITS AND STOP LETTING YOURSELVES IN. Our privacy feels violated! Sending out an email five hours later doesn't make up for anything. I had to jump on the door because they'd tried to let themselves in while sleeping and was in insufficient attire. Could be so good, but none of the staff/property owners seem to know what would actually be of use for a student and a students needs/availability.

Reply from The Summit On 3rd March 20

Student Roost Leicester values feedback from its residents, we are sorry that your roost isn’t 100% what you’d expect it to be. If you are still experiencing these issues, then please report them to reception staff or send us an email.

Thank you

Student Roost Management

Student Review: 1.4 /5

By member1245571 On 12th February 20 Verified student

This is my second year at The Summit, and it has been a massive step down from first year. Construction work has been happening since I moved in; which was not disclosed when I signed my contract, and when the work started there was no indication that it would take so long. This has resulted in deafening drilling going on during daytime, often in the morning making it impossible to sleep. Privacy is gone, as I have to deal with builders appearing outside my window at any given time. The refund of one week's rent that was given in attempts to compensate for this work is pathetic given the scale of undisclosed stress and disruption caused. It's not a cheap building as is, and certainly has not been worth it. Being told that we wouldn't have water during the day for a whole week recently was beyond insulting. General cleanliness around the building has been poorer this year, and new staff aren't as friendly. My experience at The Summit this year has been terrible, I would not recommend it

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. If privacy is an issue for you, we are more than happy to provide you with a privacy sticker for your window. We are shutting down the construction 10/04/2020 - 01/06/2020 to enable you to study during the busy exam season.

Student Review: 1.7 /5

By member745514 On 11th February 20 Verified student

I haven't had the most pleasant stay at the summit. The reception staff are really friendly but I've encountered too many issues in just one month of moving in. The worst experience has been the laundry room. Someone needs to sue Circuit Laundry for stealing from students. I'd usually have to do my drying twice because the drier is efficient. The machines are always faulty and it takes forever to do laundry. There aren't any social spaces at The Summit and everyone is so stuck up, I guess that what happens when you stay in a studio apartment. The maintenance team are really slow in responding to queries as well. Overall, I wouldn't recommend the summit to anyone

Reply from The Summit On 3rd March 20

We are sorry that your roost isn’t 100% what you’d expect it to be. It’s lovely to hear that the team have been helpful to you.

Your comments regarding the laundry room have been passed on to our laundry provider circuit.

Social spaces are just over the road at our Upperton Road property study rooms and other social spaces are available to be booked out by residents.  

We have been going through a change of caretaking staff. If you are still experiencing maintenance issues, then please report them to the reception team or send us an email and we get theses resolved as quickly as we can! 

Student Review: 1.9 /5

By member1045498 On 11th February 20 Verified student

Disgraceful Company. The building is undergoing construction to meet new safety requirements (this is understandable). But they did not tell me this before I booked. Then they said it will be finished by January 2020. It is now February 2020 and is nowhere near finished. They say the noise will be kept to a minimum. It is very noisy from 9 am every morning (weekday). They took one week's rent of our payments for compensation. They seem to think that it can make up for a whole year worth of disruption. This is shameful and disrespectful. It cost a hell of a lot of money to live here and the living standards have been atrocious. Sulets and Student Roost should hang their heads in shame for ripping off vulnerable students like this. I am ashamed that you represent both UoL and DMU and your service is disgusting.

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. If privacy is an issue for you, we are more than happy to provide you with privacy sticker for your window. We are shutting down the construction 10/04/2020 - 01/06/2020 to enable you to study during the busy exam season.

Student Review: 2.4 /5

By member645495 On 11th February 20 Verified student

Constant noise pollution from builders and they’re charging us more because of the builders. It’s so loud in my room that I have to stand in my hallway to take a phone call

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. If privacy is an issue for you, we are more than happy to provide you with privacy sticker for your window. We are shutting down the construction 10/04/2020 – 01/06/2020 to enable you to study during the busy exam season.

Student Review: 1.9 /5

By member545488 On 11th February 20 Verified student

The WiFi is terrible, if I have an assignment due I have to sit up my front door to get a good connection. There’s always the smell of weed and drugs in the corridors, people shouting and doors banging till 5am, and it’s constantly freezing.

Reply from The Summit On 3rd March 20

Student Roost Leicester values feedback from its residents, we are sorry that your roost isn’t 100% what you’d expect it to be. If you are still experiencing these issues, then please report them to reception staff or send us an email.

Thank you

Student Roost Management

Student Review: 1.4 /5

By member945487 On 11th February 20 Verified student

DO NOT LIVE HERE There has been constant building work going on in order to remove flammable cladding. This foreseeable disturbance was not disclosed to me as I was booking my room. The sound of drilling has been very disturbing to both my sleep and my studies. Also, on the day I was moving in, I was met with very unhelpful staff who couldn't care less if there wasn't a place to park and unload my car. The invasive nature of these building works includes men on platforms whirring past your room, looking through your windows. The summit has offered a measly one weeks rent as compensation to us (£159) which does not cover the issues caused by their deviance in not disclosing these building works.

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. If privacy is an issue for you, we are more than happy to provide you with privacy sticker for your window. We are shutting down the construction 10/04/2020 – 01/06/2020 to enable you to study during the busy exam season.

Student Review: 1.4 /5

By member1045483 On 11th February 20 Verified student

the most horrible experience never again, construction loud and interrupting, was not warned prior to moving here and builders being able to see into your room. no privacy.

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. If privacy is an issue for you, we are more than happy to provide you with privacy sticker for your window. We are shutting down the construction 10/04/2020 – 01/06/2020 to enable you to study during the busy exam season.

Student Review: 2 /5

By member645482 On 11th February 20 Verified student

I’ve had the worst experience ever. My first impression of my room as I walked in was appalling, the floor was cracked, the toilet was dirty, the table was shaking and the lights weren’t working. The works outside makes me want to rip my head off in the morning.

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. We are shutting down the construction 10/04/2020 – 01/06/2020 to enable you to study during the busy exam season.

Student Review: 3.6 /5

By member1245480 On 11th February 20 Verified student

Nice place few things wrong with it ie toilet and also the lift is very dodgy, building work is quite annoying and also lack of car spaces as I have to go to Rawson street to park car

Reply from The Summit On 3rd March 20

Student Roost Leicester values feedback from its tenants, we are sorry that your roost isn’t 100% what you’d expect it to be. We have been going through a change of caretaking staff. If you are still experiencing maintenance issues, then please report them to the reception team or send us an email and we get theses resolved as quickly as we can. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. We are shutting down the construction 10/04/2020 – 01/06/2020 to enable you to study during the busy exam season.

Student Review: 2.6 /5

By member1345479 On 11th February 20 Verified student

When I moved into my room there was mould and dust everywhere. The toilet seat was broken

Reply from The Summit On 3rd March 20

Student Roost Leicester values feedback from its tenants, we are sorry that your roost isn’t 100% what you’d expect it to be. We have been going through a change of caretaking staff. If you are still experiencing maintenance issues, then please report them to the reception team or send us an email and we get theses resolved as quickly as we can.

Student Review: 2.6 /5

By member1145476 On 10th February 20 Verified student

When I moved in the toilet seat was broken and it was clear things were not cleaned. Had put in multiple forms for things in my room to be fixed, even had an email from a receptionist saying they've done one for me as well and yet heard nothing. Location is great and near dmu, lidl and its own gym. Affordable when compared to other student accommodation. It's a really nice looking room in a good location, could just do with a bit of cleanliness when I moved in and more urgency or contact when it comes to getting stuff fixed. Only allowed 5 devices on WiFi, have to pay for extra and went down for about 2 weeks early on into my tenure

Reply from The Summit On 3rd March 20

Student Roost Leicester values feedback from its tenants, we are sorry that your roost isn’t 100% what you’d expect it to be. We have been going through a change of caretaking staff. If you are still experiencing maintenance issues, then please report them to the reception team or send us an email and we get theses resolved as quickly as we can.

Student Review: 1.7 /5

By member1045475 On 10th February 20 Verified student

Really bad experience to stay in here cause the stupid alarm, unreliable internet and the noisy, unnecessary construction of the building

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. We are shutting down the construction 10/04/2020 – 01/06/2020 to enable you to study during the busy exam season.

Student Review: 2.7 /5

By member545472 On 10th February 20 Verified student

Personally I think this has been my worst year at the summit, I have stayed for two previous years and this one has been the worst, consistent noise coming from building works and only giving one weeks rent reduction considering the works have been distruptive for atleast four months, it's disgusting for the amount we pay as students this is unacceptable, the security staff are also useless not proper security just students covering night shifts that don't bother helping every time your ring, and ids are not being checked when parcels are picked up which is a risk for theiving, wouldn't recommend this accomadation to anyone now as it has massively changed for the worst

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. We are shutting down the construction 10/04/2020 – 01/06/2020 to enable you to study during the busy exam season.

Student Review: 2.3 /5

By member545471 On 10th February 20 Verified student

This year has been one of the worst years for living arrangements. I lived here last year and the only problem we had was the fire alarm going off every second but that was understandable as it’s a block full of studios. However, this year there was drilling every weekday from 9am to 6pm, there was power cuts, they cut our water off and didn’t compensate us for them doing that but wanted us to go to the common room if we needed water. All we got back was one weeks worth of rent. This accommodation is not the cheapest, there were so many problems and they didn’t consider the residents. We paid for a room with a view but you can’t even look at the view because you’d have builders just looking in your room if you leave the blinds up. We were not notified of this work that was going to take place before we signed the contact but we’ve had to live through everything.

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. We are shutting down the construction 10/04/2020 – 01/06/2020 to enable you to study during the busy exam season.

Student Review: 1 /5

By member1045467 On 10th February 20 Verified student

This hall is an absolute joke. The construction which is constant since we moved in is so loud. I love getting woken up at 9am every single day its great. The fact that you give us 1 weeks rent as an apology makes me f****** die. If you gave me 2 months free rent I'd rather live in the s****** student accommodation and be able to sleep without being woken up at 9am every single week day. On the bright side maintenance staff have been nothing but lovely. Just want to reiterate that I despise the entire company and will never be renting from you until the day I die.

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Lovely to hear that the team have been helpful to you. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. We are shutting down the construction 10/04/2020 – 01/06/2020 to enable you to study during the busy exam season.

Student Review: 2 /5

By member645466 On 10th February 20 Verified student

Disruptive building works wake you up at 8:30 every morning that we was not told about before moving in. Also water was not running for a week we had to share a toilet.

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. We are shutting down the construction 10/04/2020 – 01/06/2020 to enable you to study during the busy exam season.

Student Review: 3.4 /5

By member1045465 On 10th February 20 Verified student

I would advise that you tell people before they move in that there is going to be building works for the entire year, waking you up at the crack of dawn and traipsing past my window every 10 minutes. I wouldn’t have lived here if I knew how bad it was going to be. Considering what I had to pay to live here, if I could give you negative stars, I would.

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. We are shutting down the construction 10/04/2020 – 01/06/2020 to enable you to study during the busy exam season.

Student Review: 2.4 /5

By member1145464 On 10th February 20 Verified student

Not good value for money AT ALL. I regret staying here to be frank. There have been so many issues with my room and this accommodation as a whole from the first week I moved in -the heating in my room did not work, after a month it was replaced. Again the heating did not work, I reported it to the security on night shift and they said it’s a shame I got a “bad heater” because they have the same in the office and it’s useless :) (I’ve been using a portable “temporary” heater for 6 months :) The electricity was off so I was in “temporary” accommodation for 4 weeks. The thermostat in the shower is constantly “Luke warm” My extractor hood hasn’t worked for the past 2 weeks -has been reported - no one has come to fix it Construction on the outside of the building (which no one had prior knowledge off means being woken up at 9am most days :) washing machines don’t work either :) List goes on

Reply from The Summit On 3rd March 20

Student Roost Leicester values feedback from its tenants, we are sorry that your roost isn’t 100% what you’d expect it to be. We have been going through a change of caretaking staff. If you are still experiencing maintenance issues, then please report them to the reception team or send us an email and we get theses resolved as quickly as we can.

Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. We are shutting down the construction 10/04/2020 – 01/06/2020 to enable you to study during the busy exam season.

Your comments regarding the laundry room have been passed on to our laundry provider circuit.

Student Review: 2 /5

By member445463 On 10th February 20 Verified student

I am currently staying in the summit annex my experience so far hasn’t been completely up to expectations. When moving in the flat was a tip which made what should have been a positive experience sad. After informing staff they seemed in no rush to get the room cleaned and I spent hours myself cleaning. So far we have had issues with alarms going off at all hours of the night and issues with the lift constantly breaking and no answers. There is smells of weed all over the annex which is unpleasant and the shower goes cold after 10 minutes.

Reply from The Summit On 3rd March 20

I am currently staying in the summit annex my experience so far hasn’t been completely up to expectations. When moving in the flat was a tip which made what should have been a positive experience sad. After informing staff they seemed in no rush to get the room cleaned and I spent hours myself cleaning. So far we have had issues with alarms going off at all hours of the night and issues with the lift constantly breaking and no answers. There is smells of weed all over the annex which is unpleasant and the shower goes cold after 10 minutes.

Student Review: 2.3 /5

By DMUStudent On 10th February 20 Verified student

The accommodation at The Summit is adequate, but the service and overall experience has been shocking. The staff are rude and incapable of their job. There has been several occasions where they have failed at their job, such as losing the safe key meaning that none of the tenants could access personal mail or deliveries. This is a result of poor organisation in the reception. The flat was completely filthy when we arrived and I spent over 5 hours cleaning it myself for my own peace of mind. We have had multiple errors with the fire alarm going off in the middle of the night, potentially posing a risk to any tenants with a heart condition as it is very loud and shocking. This has never been addressed by the staff. The lift has been broken for two months in the annexe building and the staff claim they are waiting for a part so the engineer can begin repairs. This makes the entire building inaccessible to disabled residents. Overall, I am very disappointed considering the price.

Reply from The Summit On 3rd March 20

Student Roost Leicester values feedback from its residents, we are sorry that your roost isn’t 100% what you’d expect it to be. If you are still experiencing these issues, then please report them to reception staff or send us an email.

Thank you

Student Roost Management

Student Review: 3.1 /5

By member745459 On 10th February 20 Verified student

Experience has been ruined by the construction work on the building and a refund of one weeks rent simply isn't enough, as the price was very high anyway. The price of the hall would make more sense with more hot water and better heating control and laundry facility.

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. If privacy is an issue for you, we are more than happy to provide you with privacy sticker for your window. We are shutting down the construction 10/04/2020 – 01/06/2020 to enable you to study during the busy exam season. We have been going through a change of caretaking staff. If you are still experiencing maintenance issues, then please report them to the reception team or send us an email and we get theses resolved as quickly as we can.

Student Review: 2.6 /5

By member845457 On 10th February 20 Verified student

A painful experience, construction in going all year, shower not fixed after multiple requests, only 3 working washing machines when there are over 100 flats. Not good enough.

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. We are shutting down the construction 10/04/2020 – 01/06/2020 to enable you to study during the busy exam season.

We have been going through a change of caretaking staff. If you are still experiencing maintenance issues, then please report them to the reception team or send us an email and we get theses resolved as quickly as we can.

Your comments regarding the laundry room have been passed on to our laundry provider circuit.

Student Review: 2.1 /5

By member645456 On 10th February 20 Verified student

Essential electrics are rubbish, boiler does nothing but break and radiator doesn’t heat anything, windows also leak. Television is on the all and can not be moved, no point in it. Couch is useless and faces nothing as do the tables. Waste of money

Reply from The Summit On 3rd March 20

Student Roost Leicester values feedback from its tenants, we are sorry that your roost isn’t 100% what you’d expect it to be. If you are still experiencing maintenance issues, then please report them to the reception team or send us an email and we get theses resolved as quickly as we can.

Student Review: 2.6 /5

By member1045455 On 10th February 20 Verified student

This place is awful, don’t live here. They don’t care about your issues, staff have made me cry for no reason. People have had no electricity for weeks and had to move out. It’s awful and they don’t want to listen, I wish I hadn’t spent all my savings living here.

Reply from The Summit On 3rd March 20

Student Roost Leicester values feedback from its residents, we are sorry that your roost isn’t 100% what you’d expect it to be. If you are still experiencing issues, please send us an email.

Thank you

Student Roost Management

Student Review: 2.1 /5

By member645454 On 10th February 20 Verified student

Construction work during studying time. Too much noise early morning and throughout the day no peace at all especially for the amount we pay.

Reply from The Summit On 3rd March 20

Thank you for providing this feedback. Unfortunately, the works are necessary, and we are aware of the inconvenience caused to you and your studies. We are shutting down the construction 10/04/2020 – 01/06/2020 to enable you to study during the busy exam season.

Student Review: 5 /5

By shawnnaa On 29th May 19 Verified student

As an international student i have been made to feel very welcome at this property. The cleaner once found my phone and delivered it back to my room!! there is 24 hour security so i feel very safe also. the one down side is that they could be an extra washing machine as sometimes laundry is busy.

Reply from The Summit On 5th July 19

Hi Shawna! 

Thanks for your review! All of our staff are always here to help you and we are so happy that we could reunite you with your phone! 

Pop into the office at any time and our reception can give you some top tips on our laundry facilities! 

Did you know that there is an app available? It can let you know when there is a washing machine free and when your own washing is finished! :) 

kind regards, 

The summit team 

student roost

 

 

Student Review: 3.6 /5

By member438668 On 29th May 19 Verified student

Had some issues with maintenance over the past year but it is all sorted now also another con is its not the most social place because all rooms are studio apartments. With that being said after starting uni you become used to who lives in the building and make freinds ect. Other than that I'll be staying again

Reply from The Summit On 5th July 19

Hi there, 

We are sorry about your maintenance issues! remember you can pop in the office at any time to report them... or even send an email and we will have your issue resolved as quickly as we can! 

And yay! another year of fun at the summit! 

unfortunatley we do not have any communal areas at the summit... however we do have some wonderful communal areas just over the road at our upperton rd property! 

keep an eye out for our weekly events such as boxersize, yoga and movie nights! It's a great way of meeting new freinds and hanging out with others in our roost properties. 

oh and thank for the review! 

Kind regards, 

The summit team 

student roost 

 

Student Review: 5 /5

By tt565 On 24th May 19 Verified student

i do not have a bad thing to say about this accommodation, the receptionist girls have become friends and always help me out. because its a student roost property you get access to the free gym which is a 2 minute walk away. The location of the summit is excellent, lidl is 5 minutes away and Tesco 10 minuets away. oh not to mention this accommodation provides you with the best views in Leicester!!!!!!

Reply from The Summit On 5th July 19

Hi there, 

Isn't the veiw from the tower just incredible! make sure to tag us in any of them insta pics your take of it @srleicester

Remember you can pop into the office for a chat any time and i'll pop the kettle on, we love chatting with our students!

see you soon! 

kind regards, 

The summit team

student roost

 

Student Review: 5 /5

By tt565 On 24th May 19 Verified student

As a third year student this is the beat accommodation i have stayed in to date, if i chose to do a masters i will definitely be back. The staff here are all very friendly and will help you as best they can! when i first moved in my hob didn't work but it was replaced with a new one the same day so no complaints there!

Reply from The Summit On 3rd March 20

It's great to hear that you have had a great experience living at The summit! Thank you for taking the time to write us a review.

Student Review: 4.7 /5

By member1138379 On 23rd May 19 Verified student

I will be staying at the summit throughout my time at university. The reception staff have always been very helpful with any problems i have had.

Reply from The Summit On 3rd March 20

It's great to hear that you have had a great experience living at The summit! Thank you for taking the time to write us a review.

Student Review: 4.1 /5

By Brooks2345 On 13th May 19 Verified student

Living at the summit has been great, i have friends here and we never have any issues. The reception staff are friendly and happy to help at all times! Going back 'home home' this year otherwise i would 100% re-book

Reply from The Summit On 5th July 19

Hi there, 

It's fabulous to hear that you had a great exsperience at The summit! Your more than welcome and remember if you are ever around Leicester to pop in and say Hi! We love to see how are students are getting along. 

Best of luck for the future! 

Kind regards, 

The Summit Team 

Student roost